Returns Administrator

Returns Administrator
Location: Wokingham, Berkshire (RG41) - fully onsite
Contract: Initial 2-3 months, rolling
Rate: 126.08 per day via umbrella company (Inside IR35)
Start: Late October 2026
Hours: Full time, Monday - Friday

ECS Resource Group is recruiting six Asset Returns Administrators for a large-scale laptop recovery project based in Wokingham.

Our client is recovering around 3,500 laptops from home-based staff. Each device needs to be collected, booked back in, recorded, unlocked and prepared for recycling. You'll join a small onsite team handling the full returns process, from arranging collections through to sending processed kit on to its next stage.

This is an admin and logistics role, not a technical one. If you're organised, careful with data and comfortable working through a high volume of tasks accurately, we'd like to hear from you.

What you'll be doing

• Scheduling DPD collections from home workers across the UK
• Booking in returned devices as they arrive
• Updating the asset database (CMDB) so every laptop is accurately tracked
• Removing BIOS passwords by following a set process: power on the laptop, enter the supplied password to unlock the BIOS, then shut it down again. Full instructions are provided.
• Moving kit around the warehouse, mainly individual laptops or small batches, with some trolley work
• Arranging onward shipments of processed equipment
• Keeping clear records and flagging any missing, damaged or mismatched devices

What we're looking for

• Experience in an administration, logistics, warehouse, stock control or returns role
• Confident using spreadsheets, databases or stock systems, with accurate data entry
• Able to follow written instructions step by step
• Organised and comfortable working to daily volume targets
• Happy to do light manual handling (laptops and trolleys)

Helpful, but not essential

• Experience with courier booking systems (DPD or similar)
• Experience with IT asset returns, ITAD or device refresh projects
• Basic familiarity with laptops or IT equipment

ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.