Work Coordinator / Admin

ctrg is hiring for a Work Coordinator / Admin in Preston, PR2 9ZD

Pay and Shift Info:

13.45 per hour
Weekly Pay
Monday - Friday Days

Responsibilities:

Distribute logo requests to Digitising Team members. Assessing requests in order to allocate to the most appropriate team member.

Process urgent requests where these would be missed systemically.

Identify any duplicate requests or emails and take relevant action

Identify and escalate any customer complaints to Team Leader

Proactively contact internal customers to reduce delays with order processing

Provide administration support to the Digitising and Customer Service teams to ensure the smooth operation of the processes.

Ensure the operation key performance indicators (KPI's) are recorded promptly.

Take a lead in monitoring and co-ordinating 5S and quality departmental inspections. Develop a plan to address any actions required.

Maintain and report on the team's standard operation procedures (SOP's) and training matrix ensuring all data is up to date.

Develop good working relationships with internal stakeholders to ensure good two way communication

Maintain all Digitising daily and monthly reports

Knowledge & Experience:

Good communication skills (verbal and written) and problem solving skills

Good telephone manner

Good verbal and written English

Proficient with MS word, excel and outlook

Wilcom embroidery software training will be provided

Attention to detail

Location: Preston PR2 9ZD

ctrg limited is acting as an employment business in relation to this vacancy.