Customer Services Administrator

Customer Services Administrator

Bromley, Kent

Full-Time

Join a team that puts people first.

At Foresters Financial UK, we re proud to deliver exceptional service to our members. As a Customer Service Administrator on a permanent contract, you will be joining our vibrant, supportive, customer service team. You ll play a key role in supporting our customers and Financial Advisers from initial contact through to the end of their contract terms.

This is a great opportunity for someone who enjoys speaking to customers, solving problems, working collaboratively, and delivering high-quality service in a fast-paced environment.

What you ll be doing:

• Handling a high volume of inbound calls and enquiries with professionalism and care
• Responding to customer correspondence via email and letter
• Liaising with customers, Financial Advisers, and third parties to process instructions and resolve queries
• Working closely with your team to meet service standards and deliver a seamless customer experience.

What we re looking for:

• A confident communicator with a strong telephone manner
• Excellent written and verbal communication skills
• Good computer literacy and attention to detail
• A team player with strong organisational skills and the ability to prioritise effectively
• Someone who enjoys investigating and resolving issues
• If you have financial services experience this is of benefit but it is not essential.

Desirable:

• Previous experience in customer service administration
• Previous experience in a financial background dealing with Claims
• Previous call centre experience

What we offer:

• Annual holiday allowance of 25 days holiday plus bank holidays
• Contributory pension scheme. Company matches up to 5%
• Life cover
• Hybrid working after training (1 days/week from home)
• Supportive team culture and opportunities to grow
• 1 days paid charitable workday
• Wellbeing support Programme

Working hours:
35 hours per week, Monday to Friday. Start times rotate weekly between 8 15 or 9 00.

Ready to make a difference?
Apply now and be part of a team that values service, integrity, and community.

About us

Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities.

What we do

We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.