Pensions Officer

12 Months Fixed Term Contract, Full Time

We have an exciting opportunity to join our Benefits Team in this well-respected, award-winning organisation managing a £10 billion pension fund.

Who we are:

We are both a local authority and a pension fund and we re unique within the Local Government Pension Scheme as the only democratically accountable single purpose pension organisation in the UK. As a local government body, we have a public sector ethos and place a great deal of importance on our organisational Values and Behaviours which are all about being honest and accountable, professional, progressive and empowering.

Take a look at our LinkedIn page to find out more about us and see what we ve been up to recently!

What you ll be doing:

You will play a key role in delivering a high-quality, customer-focused pensions administration service to scheme members, their dependants, participating employers and external stakeholders. As a Pensions Officer, you will help ensure we meet our commitments under service charters and fulfil statutory obligations in providing accurate and timely information to members. The role also includes supporting our Customer Centre, handling customer enquiries directly on a rota basis, providing professional and responsive front-line support

This is an excellent entry-level opportunity for someone looking to build a career in pensions administration. We offer a structured career progression pathway, with full training and support provided, enabling progression through up to four grades based on experience and performance.

If you re looking for a rewarding role with development opportunities and the chance to make a real difference to customers, we d love to hear from you.

What you'll be able to offer:

• A qualification at Level 2 or equivalent, with a willingness to undertake further study and development where appropriate.
• A basic understanding of Health and Safety regulations and procedures, alongside an awareness of equality, diversity and inclusion principles.
• Good IT skills, including experience of using standard office software and systems.
• Able to communicate clearly and effectively, both verbally and in writing.
• Competence in using general office equipment and administrative systems.
• Strong attention to detail, able to organise and prioritise tasks.
• Some previous general administrative experience.

What's in it for you:

• We have a generous annual leave policy that offers between 28 days and 36 days annual leave depending on length of service, plus all statutory bank holidays and you are able to accrue and take up to 13 extra days leave per year by utilising Flexitime.
• We have several work-life balance policies including a Flexible Working Hours policy (Flexitime) which allows you to work your contracted hours to suit both you and the team that you are working in, as well as offering hybrid working enabling you to work from home for up to 3 days per week, following your probationary period.
• You ll automatically be enrolled into the LGPS (Local Government Pension Scheme) which provides a salary-related pension, to which the employer contributes.
• If the role requires it, we will pay for your professional membership of a recognised accountancy body.
• We offer a range of wellbeing initiatives including regular webinars on health & wellbeing, fresh fruit, tea, coffee and employer provided flu vaccination vouchers each year. We also organise regular social and charity events.
• We also offer a 24/7 confidential helpline, access to workplace counselling and Occupational Health.
• Access to a range of benefits and discounts through the Wider Wallet scheme.
• Centrally located modern office for public transport links and staff on-site parking available.

Please refer to the job description upon submitting your application.

Closing date for applications is Monday 28th September at 5pm

Interviews will be held the week commencing Monday 12th October.