Contract Support Officer

The starting salary for this role is 34,660 per annum, working 36 hours per week.

This is a 12-month fixed term contract with the possibility to made permanent at the end of the contract.

We are seeking a motivated and experienced Contract Support Officer to join our team. This role is ideal for individuals with some contract management experience who are looking to further develop their skills and grow within a supportive and dynamic environment.

Rewards and Benefits

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents

About the Team

The Application Assurance team is part of the IT & Digital service, and the team supports the Council's contractual software and renewal purchases for the Enterprise Application Portfolio team (EAP) to ensure value for money and compliant contracts.

About the Role

As a Contract Support Officer, your responsibilities will include assisting with Freedom of Information (FOI) requests related to IT and Digital services. You will be responsible for preparing requisition requests and producing ad hoc contractual documentation. A key part of your role will involve supporting the maintenance and updating of contract data within MySurrey (Unit4), Proactis, and our SharePoint repository, with a particular focus on contract management. You will also contribute to contract-related activities, ensuring adherence to procurement policies and guidelines. In addition, you will engage with stakeholders to foster effective communication and collaboration.

Shortlisting Criteria
In order to be considered for shortlisting, your application will clearly evidence the following skills:

• Willingness to learn Business Processes: An eagerness to learn about related business processes in areas like procurement and finance. Basic understanding of how these processes interface with contract management is a plus but not essential.
• Collaboration Skills: Ability to work effectively with other departments to ensure seamless contract management processes. This includes strong interpersonal skills, the ability to communicate clearly and professionally with colleagues from different areas of the organisation, and a proactive approach to building and maintaining positive working relationships.
• Understanding of Contract Principles: Basic knowledge or willingness to learn about contract management principles and best practices - for example, understanding terms and conditions, service level agreements (SLAs), Key Performance Indicators (KPI) and governance of contracts.
• Analytical Skills: Basic analytical and data skills, with an interest in using tools like Microsoft Excel for data analysis and reporting. You should be willing to learn how to read and interpret data and use this insight to drive decision-making or improvements.
• Problem-Solving Abilities: An interest in developing strong troubleshooting and diagnostic abilities. Willingness to learn how to methodically investigate contract-related issues or system problems, identify root causes, and contribute to effective solutions. Attention to detail and a methodical approach to gathering and recording information are important in this role.

As part of the application process you will be asked to upload your CV and answer the following application questions:

1. Looking at our advert, and considering the Council's commitment to ensuring that "no one is left behind", please tell us what it is about the role that has motivated you to apply?
2. Please describe a time when you had to learn a new business process or system (e.g. procurement, finance, or contract management). What steps did you take to understand it, and how did you apply your learning in practice?
3. Tell us about a situation where you worked collaboratively with colleagues from different departments. How did you ensure effective communication and maintain positive working relationships?
4. Describe your experience with analysing data or using tools like Microsoft Excel. How have you used data to support decision-making or solve a problem? If you have limited experience, how would you approach learning these skills?

The job advert closes at 23:59 on 27/09/2026 with interviews to follow.

Local Government Reorganisation

Surrey County Council is undergoing Local Government Reorganisation and will move to new authorities in April 2027. This role is currently employed by Surrey County Council and will remain so until then. If you are employed by Surrey County Council on 1 April 2027, your employment will transfer under TUPE arrangements to one of the new councils, with your current terms and conditions protected. The provisional allocation for this post is East Surrey Council, subject to final confirmation through the wider transition process later this year.

Our Commitment

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.