Safer Travel Support Officer

This full-time, permanent position has a starting salary of 34,660 per annum based on a 36-hour working week.

We are excited to be hiring a Safer Travel Support Officer to join our fantastic Safer Travel Team.

The team are based in Victoria Gate, Woking, but cover the whole county. As a team we operate a hybrid style combining remote working with up to two days a week in the office to network with colleagues and attend team meetings.

Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service plus bank holidays
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents

About the Role

The Safer Travel Team are part of the wider Road Safety and Sustainable Schools Travel Team. We are a small team but committed, professional and outcome driven!

The aim of the Road Safety and Schools Sustainable Travel Team is to reduce road casualties, reduce anti-social driving and promote more walking and cycling. This is achieved through a variety of measures including highway safety engineering and infrastructure improvements, working with the police on the enforcement of road traffic law (particularly using safety cameras), and education, training and promotional campaigns to improve pedestrian and cycling skills and improved road user behaviour.

The provision of pedestrian (walking) and cycle training and a large part of the promotion of active travel is via schools. The Safer Travel Team is integral to the promotion of active and sustainable travel through the production of school travel plans. The team work closely with a range of other teams in the council's Place directorate, regularly responding to queries from County Council Members, schools, District and Borough colleagues and parish councils.

What you'll be doing in the role of Safer Travel Support Officer

In this role you will assist on our flagship school's initiative: 'Feet First: Walking Training'. A key responsibility of this role is to provide support in the delivery and continued development of Feet First: Walking Training to all primary schools, as well as the recruitment and ongoing administration of bank workers employed to deliver the scheme. The role is within a nurturing team atmosphere, and it will enable you to help develop and increase our achievements to date. No two days will be the same, when dealing with schools, residents and key stakeholders.

This is a customer facing service where the needs of our customers are at the centre of delivery.

Your Application

In order to be considered for shortlisting, your application will clearly evidence the following skills:

• Educated to A-Level standard or equivalent alternative level of attainment
• Knowledge of either pedestrian training or behaviour change programmes
• Knowledge of approaches and methods used to change behaviours of individuals and organisations
• Good written and oral communication skills with the ability to build sound relationships with customers
• Ability to prepare and present reports in a logical and digestible format with a methodical approach to information gathering and recording
• High level administrative and organisational skills with good IT skills (including Powerpoint, Word and Excel)
• Able to prioritise and plan own workload in the context of conflicting priorities and work on own initiative

An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's List checks will be required for this role.

To apply, we request that you submit a CV and answer the following 4 questions:

1. This role involves regular contact with schools, Walking Instructors, and Surrey County Council colleagues. Please provide an example of how you have delivered excellent customer service and managed varied enquiries efficiently?
2. This role involves competing priorities and deadlines. How do you organise and prioritise your workload? Please provide an example.
3. Please describe your experience of using databases or other information systems. How have you used them to manage information accurately and effectively?
4. Please tell us about a situation where something did not go to plan during an event, project or administrative process. What action did you take and what was the outcome?

The job advert closes at 23:59 on 24th September with interviews planned for the 1st and 2nd of October.

Local Government Reorganisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation and will move to new authorities in April 2027. This role is currently employed by Surrey County Council and will remain so until then. If you are employed by Surrey County Council on 1 April 2027, your employment will transfer under TUPE arrangements to one of the new councils, with your current terms and conditions protected.

The provisional allocation for this post is West Surrey Council subject to final confirmation through the wider transition process later this year.

Our Commitment

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria as displayed on the advert, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.