Front of House Receptionist - Mayfair Investment Firm

Front of House Receptionist - Mayfair Investment Firm

An exciting opportunity has arisen for an experienced Front of House Receptionist to join a prestigious investment firm based in the heart of Mayfair.

As the first point of contact for clients, VIPs and visitors, you will play a key role in creating an exceptional first impression and delivering a consistently five-star experience. Working within a fast-paced London office that forms part of a global business, this is a role for someone who thrives on variety, takes genuine pride in their work and understands that it's the smallest details that make the biggest difference.

My client is looking for a polished, proactive and naturally personable Receptionist with excellent instincts and a genuine passion for service. You will be someone who takes ownership, remains calm under pressure and consistently looks for ways to go above and beyond.

Duties:

• Welcome clients, guests and VIPs with warmth, professionalism and discretion.
• Manage meeting room bookings, coordinating timings, capacity, AV requirements and last-minute changes seamlessly.
• Coordinate catering, room set-ups and presentation standards in partnership with the housekeeping team.
• Manage a busy switchboard, ensuring every call is handled promptly and professionally.
• Support video conferencing and work closely with IT to resolve any technical issues.
• Arrange couriers and taxis, while helping to ensure the office remains fully stocked and runs smoothly.
• Welcome and host overseas visitors, arranging building access and ensuring every guest receives a first-class experience.
• Take responsibility for fire safety and first aid duties as a trained Fire Marshal and First Aider.
• Support the wider office environment, including managing supplier relationships and assisting the EA team where required.

Experience:

• 3+ years' Front of House experience, ideally within financial services, investment banking or another blue-chip corporate environment.
• Proven experience meeting and greeting high-profile clients, senior executives and VIPs.
• Immaculate presentation, exceptional communication skills and a positive, can-do attitude.
• Strong organisational skills, with the ability to remain calm and composed while managing multiple priorities in a fast-paced environment.
• Confidence coordinating with colleagues and visitors across different global time zones.
• Strong Microsoft Office skills, including Outlook, Word, Excel and PowerPoint.
• Exceptional discretion, sound judgement and a highly solution-oriented approach.
• A genuine passion for delivering outstanding service and creating a welcoming, professional environment.