Sales Administrator

Sales Administrator

Location: Redditch

Salary: £29,000 - £32,000 depending on experience

Job Type: Full-time, Permanent

The Role

We are looking for a proactive and organised Sales Administrator to join a growing business based in Redditch.

This is a varied role that will play an important part in supporting the sales process and ensuring everything runs smoothly from initial enquiry through to order and ongoing customer support.

Working closely with the wider team, you will follow up new business leads, respond to customer enquiries, prepare quotations and ensure opportunities are progressed efficiently. This isn't a hard-sales position, but you will need to be confident speaking with customers and proactively following up enquiries rather than waiting for customers to come back to you.

Key Responsibilities

• Follow up new business leads and customer enquiries by telephone and email
• Support the sales process from initial enquiry through to order
• Ensure leads and opportunities are followed up promptly and don't get missed
• Prepare quotations and relevant sales documentation
• Process and manage customer orders accurately
• Liaise with customers regarding enquiries, quotations, orders and updates
• Maintain accurate and up-to-date customer and sales records
• Monitor outstanding enquiries and proactively follow up where required
• Work closely with colleagues to ensure a smooth and efficient customer journey
• Build positive relationships with new and existing customers
• Provide general sales and administrative support to the wider team
• Assist with invoicing and other associated administration as required

About You

The successful candidate will ideally have previous experience within sales administration, internal sales, customer service or a similar commercially focused administrative role.

You will be:

• Proactive and comfortable following up business leads
• Confident and professional when speaking with customers
• Highly organised with excellent attention to detail
• Able to manage multiple enquiries and priorities
• A strong communicator both over the telephone and via email
• Customer focused with a positive and helpful approach
• Comfortable taking ownership and seeing tasks through to completion
• Confident using Microsoft Office and general business systems
• Able to work effectively as part of a small team

Previous experience using Sage would be beneficial but is not essential.

What's on Offer

• Salary of £29,000 - £32,000 depending on experience
• Permanent, full-time position
• Opportunity to join a growing business
• Varied role combining sales support, customer contact and administration
• Opportunity to take ownership of the sales administration process and become an integral part of the team

This is an excellent opportunity for someone who enjoys the organisation and structure of administration but also likes customer interaction and being involved in the commercial side of a business.

Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.

Personal data you supply will be used for contacting you via telephone or email about our service. Your data will be kept securely and retained in line with GDPR regulations. You have the right to withdraw your consent to the use of your personal data for the specified purpose at any time.