Sales Support Executive

Sales Administrator
£25 per hour 4-Month Contract Hybrid, London 3 days office, 2 days remote

We are currently recruiting for a Customer Service & Sales Support Executive to join a well-established global organisation on an initial 4-month contract.

This is a fantastic opportunity for someone with strong customer service, order processing or sales support experience who is confident communicating with customers over the phone and enjoys working in a fast-paced, target-driven environment.

The Role:

• Accurately and efficiently processing customer orders
• Speaking with existing customers to clarify requirements, pricing and product needs
• Handling inbound customer calls and identifying opportunities to upsell
• Making outbound calls to existing customers to support customer retention
• Using customer and business reports to identify opportunities to retain and develop accounts
• Maintaining accurate customer records and account information
• Preparing basic quotations and proposals
• Registering customer complaints and managing escalations where required
• Supporting the wider sales and customer service function
• Ensuring orders are processed accurately, efficiently and profitably

Essential Skillset:

• Previous experience in customer service, sales support, order processing, account management or an internal sales environment.
• An excellent telephone manner and confident communication skills.
• Strong customer service skills with a customer-focused approach.
• Experience handling inbound customer enquiries and/or orders.
• The confidence to identify upselling and commercial opportunities.
• Excellent attention to detail and accurate data-entry skills.
• The ability to remain calm and professional in a busy, pressured environment.

Package

• £25 per hour
• 4-month contract
• Hybrid working
• 3 days per week in the office
• 2 days working remotely
• Monday-Friday working environment
• Opportunity to work within a large, globally recognised organisation