Receptionist & Bookings Clerk

Title: Receptionist & Booking Clerk

Location: Braintree, Essex (Hybrid)

Hours: (Part-Time)

Type: Self-Employed

Pay: £ Base + Bonus/Commission earning opportunity

Our client an Braintree based medical Aesthetics, Skin & Laser Clinic is looking for an experienced, friendly and highly organised Clinic Receptionist to manage our front-of-house service.

You must be extremely confident using a computer, ipad, iphone, booking systems and CRM platforms and have excellent customer service and communication skills.

Part-Time

• 3-4 days per week
• Monday: 10.00 am-5.00 pm
• Tuesday: 11.00 am-7.00 pm
• Wednesday: 10.00 am-8.00 pm
• Thursday: 11.00 am-7.00 pm

Responsibilities

• Open the clinic at the beginning of the day and securely lock up when required.
• Welcome clients and check them in on our system.
• Ensure medical history and consent forms are completed.
• Take treatment payments and deposits.
• Check clients out and rebook future appointments.
• Add accurate notes to client records.
• Follow up with clients who have outstanding deposits.
• Respond to enquiries through WhatsApp and social media.
• Manage appointments using the clinic booking system.
• Maintain a professional and welcoming reception area.
• Support the smooth running of the clinic.

Essential requirements

• Previous receptionist, front-of-house or customer service experience.
• Excellent IT, computer and systems skills.
• Experience using booking, CRM or diary-management systems.
• Confident handling payments and client information.
• Excellent communication and people skills.
• Friendly, professional and passionate about customer service.
• Highly organised, reliable and attentive to detail.
• Trustworthy and confident taking responsibility for opening and securing the clinic.
• Must hold a valid driving licence and have reliable access to a vehicle.
• Must live within a reasonable commuting distance of Braintree.
• Available to work all listed hours on-site.

Experience within an aesthetics clinic, beauty salon, medical practice, dental practice or healthcare setting would be highly beneficial.