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Investigations Administrator - 6 Months FTC

Posted: 27/08/26
Recruiter:General Optical Council
Reference:3163399067
Type:Contract
Salary:£31,045 Annual
Location:London
Description: Location: One Canada Square, London
Department: Case Progression
Job Type: Full time
Contract Type: Fixed Term Contract
Salary: 31,045
Hours: 34.75
Benefits: Competitive

Role Purpose
  • To provide administrative support in relation to the preparation of fitness to practise investigation, illegal practise and events heard by the Fitness to Practise Committee.
  • To proactively support the work of the Casework and Resolutions Directorate and to participate in the development and maintenance of administrative systems within the teams according to its aims and objectives.
  • The General Optical Council registers around 35,000 optometrists, dispensing opticians, optical business and optical students and has four core functions:
    • Setting standards for optical education and training, performance and conduct.
    • Approving qualifications leading to registration.
    • Maintaining a register of individuals who are qualified and fit to practise, train or carry on business as optometrists and dispensing opticians.
    • Investigating and acting where registrants' fitness to practise, train or carry on business is impaired.
  • Fitness to Practise are responsible for investigating and acting where a registrant's fitness to practise may be impaired.
  • The administrator may be assigned to either the case progression or hearings team and will undertake a varied and interesting, although sometimes repetitive, role in supporting our officers, managers, lawyers and department heads to ensure the smooth running of our fitness to practise function.
  • A core part of the support provided to the hearings team will involve undertaking quality control checks on all pre- and post-hearing tasks in order to ensure that we maintain the integrity of the register.
Core Responsibilities
Case Progression
  • Manage the distribution of incoming post, including the scanning of correspondence and records. Maintain departmental filing, including entering/retrieving information from databases to a high standard of accuracy.
  • Prepare bundles for stakeholders, including redacting sensitive information where necessary.
  • Manage compliance with conditions imposed on registrants following a fitness to practise decision (interim and substantive).
Hearings
  • Conduct quality assurance checks on all pre- and post-hearing tasks to ensure events run smoothly and actions have been completed within set KPIs.
  • Regularly review outcomes on CRM, the Register and the GOC website following the conclusion of an event or the appeal period.
  • Quality assure hearing determinations in a timely manner to ensure that the appropriate rules have been followed, and by ensuring that the website version has been redacted where appropriate within the set KPI.
General
  • Manage the fitness to practise and/or hearings inboxes (as required) and act as the first point of contact for all telephone queries within the department, actioning queries as necessary.
  • Provide administrative support to the casework and resolutions team, including the drafting of letters and making/receiving telephone calls.
  • Communicate with relevant customers and stakeholders to provide or obtain information about our functions and procedures.
  • Actively participate in training and development events within the directorate, and keep own skills and knowledge up to date.
  • Provide other equivalent administrative support to the directorate and to the organisation, as directed, including scheduling support and processing invoices.
Essential Skills/Experience/Qualifications
  • A high standard of literacy and numeracy.
  • Good Microsoft Office skills including Word and Excel.
  • Excellent organisational skills with a high attention to detail.
  • Proactive attitude with good problem-solving skills.
  • A team player and able to work well with peers and senior team members.
  • Prior administrative or customer service experience would be desirable but is not essential.
  • Staff are currently working remotely due to the pandemic. The organisation is in the process of planning for the return to the GOC offices; however, due to the nature of this role there will be an expectation of some office working.
Closing date for applications is 09 September 2026, 11:59pm. Please note we reserve the right to close the role early depending on the number of applications.

Please note that your application will only be considered if it includes both a CV and a cover letter. The cover letter should be no longer than 2 A4 pages and must demonstrate how you meet the essential criteria of this role.

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