Resident Liaison Officer

Resident Liaison Officer (RLO)

Location: Yorkshire - Leeds, Chesterfield & Hull
Contract: Temporary - until March 2027
Start: Imminent
Rate: 21.41 per hour Umbrella

We are currently recruiting for an experienced Resident Liaison Officer (RLO) to support a major retrofit scheme across Yorkshire.

Working across Leeds, Chesterfield and Hull, you will act as the key point of contact between residents, contractors and the project team, ensuring residents are kept fully informed and supported throughout the works.

This is an exciting opportunity to join a busy retrofit programme, with the contract running through to March 2027.

• Act as the main point of contact for residents throughout the retrofit works.
• Build strong and positive relationships with residents, contractors and internal teams.
• Provide clear and regular communication regarding upcoming works, timescales and disruption.
• Arrange and attend resident meetings, visits and appointments.
• Explain the works being carried out and answer resident queries or concerns.
• Identify and support vulnerable residents throughout the programme.
• Manage complaints and resolve issues quickly and professionally.
• Liaise closely with site teams and contractors to ensure residents are kept up to date.
• Carry out regular resident visits and maintain accurate records.
• Distribute relevant project information, notices and communications.
• Monitor resident satisfaction and escalate any issues where required.
• Support the smooth delivery of the retrofit programme from a resident perspective.

The ideal candidate will have:

• Previous experience working as a Resident Liaison Officer, Resident Engagement Officer or similar.
• Experience within social housing, refurbishment, retrofit, construction or property services.
• Excellent communication and interpersonal skills.
• The confidence to engage with residents face-to-face and handle difficult conversations.
• Strong organisational and administrative skills.
• Experience supporting vulnerable residents would be advantageous.
• A proactive and approachable attitude.
• The ability to travel across Leeds, Chesterfield and Hull as required.