Helpline Administrator

Role: Helpline Administrator

Based: Southall

Rate: £15.50ph PAYE or £20ph umb

Start Date: Immediately

Duration: Temporary ongoing

Hours: 35 hours per week on site Monday to Friday on site each day

Our client is looking for a Helpline Administrator to join their team.

Synopsis of duties:

• Accurately recording information and service data on the Oasis systems
• Reviewing, updating and maintaining existing records to ensure information is complete and up to date.
• Following up on missing information and liaising with relevant staff where clarification is required.
• Supporting general administrative tasks, including organising information and maintaining electronic records.
• Handling confidential and sensitive information appropriately and in line with data protection procedures.
• Working accurately, independently and efficiently.
• Escalating more complex queries to the appropriate member of staff.

Essential Requirements:

• Experienced in administration within the charity sector
• Experienced in working in a trauma informed/holistic way
• Confident using IT and standard office systems.
• Fluent in Urdu, Hindi or Punjabi (desirable but not essential)
• Immediately available

Supporting Futures Consulting acts as both an employer and an agency.