Recruiting now
| Posted: | 18/08/26 | |
| Recruiter: | Fidelity Integrated Systems | |
| Reference: | 3158819362 | |
| Type: | Permanent | |
| Salary: | £33,500 - £37,500 Annual | |
| Location: | St. Mary Cray, Kent | |
| Description: | Service Administrator Full-Time Monday to Friday 08:00 - 17:00 Join a Growing Industry Leader and Build a Career, Not Just a Job Are you an organised, proactive, and customer-focused administrator looking for a role where you can genuinely make an impact and develop your career? Fidelity Integrated Systems is an award-winning, NACOSS Gold and BAFE Fire Gold accredited provider of integrated security and fire solutions, delivering exceptional service exclusively to commercial clients across the UK. Due to continued growth, we are looking for an ambitious Service Administrator to join our friendly and supportive team in Orpington. As part of the Ranger Group, one of the UK's fastest-growing building services and compliance groups, you'll benefit from the security, resources, and career development opportunities that come with being part of a larger organisation while still enjoying Fidelity's family-oriented culture and close-knit team environment. This is an exciting opportunity for someone who wants more than a standard administration role. We are looking for individuals who want to learn, develop, contribute to a growing business, and progress within an organisation that actively invests in its people. Why Join Fidelity and the Ranger Group? At Fidelity, our people are at the heart of everything we do. We believe that when our employees thrive, our business thrives too. Employee Benefits Competitive salary (depending on experience) Private Medical Insurance Life Insurance Cover Company Pension Scheme 20-25 days annual leave plus Bank Holidays Option to purchase up to 5 additional days holiday Excellent career progression opportunities across the Ranger Group Ongoing training and personal development Employee wellbeing support Staff social events and team celebrations Join a business that genuinely values work-life balance, career growth, and employee wellbeing The Role As our Service Administrator, you'll play a vital role in supporting our expanding Service Department, helping to coordinate maintenance contracts, engineer schedules, planned preventative maintenance, reactive callouts, remedial works, and customer communications. This is a fast-paced and varied position where no two days are the same. You'll work closely with engineers, clients, suppliers, and management teams to ensure our service delivery remains exceptional. We're looking for someone who enjoys being organised, takes pride in delivering excellent customer service, and can confidently manage multiple priorities. Key Responsibilities Service Operations Support
Engineer Scheduling
Maintenance Contract Administration
Customer Service & Client Relationships
Simpro Administration Use the Simpro field service management platform to: Manage contracts and jobs Raise purchase orders Process invoices Update customer records Monitor service activities Accounts & Office Support Check sales and purchase invoices. Chase outstanding information and resolve invoice queries. Provide general office support and holiday cover where required. Compliance & Business Support Assist with maintaining RAMS, company procedures, and compliance documentation. Support company website and social media administration. Assist Directors and management teams with ad-hoc administrative projects. What We're Looking For Essential Attributes Excellent communication and interpersonal skills Strong organisational and time-management abilities Ability to prioritise workload and multitask effectively Proactive and solution-focused mindset High attention to detail Professional and approachable manner Customer-focused attitude Good Microsoft Office skills Desirable Experience using Simpro or similar field service management software (training can be provided) Previous experience within a service, engineering, facilities management, security, or maintenance environment Our Commitment to You We set high standards because we believe in helping our people achieve their full potential. You'll be challenged, supported, and empowered to succeed. In return for your hard work and commitment, we'll provide excellent rewards, outstanding benefits, continuous development opportunities, and a clear pathway for career progression. When the working day ends, we want you to have the time, financial security, wellbeing support, and work-life balance to enjoy life with your family and friends. Diversity & Inclusion Fidelity Integrated Systems and the Ranger Group are proud Equal Opportunities Employers. We are committed to creating a diverse, inclusive, and supportive workplace where everyone is treated with dignity and respect. We welcome applications from all suitably qualified candidates regardless of age, disability, sex, sexual orientation, gender identity, race, ethnicity, religion or belief, pregnancy and maternity, or marital status. Join Fidelity and become part of the Ranger Group family, where your contribution is valued, your development is supported, and your future is full of opportunity. Apply today and take the next step in your career. | |