Administration Assistant

About Setec

Setec Ltd is an established specialist training provider delivering Rail, Electrical and Health & Safety training. Since being established in 2012, the company has grown rapidly by focusing on client needs, quality and learner-centred training. Setec s experienced learning and development team provides practical training solutions to industry, with a strong focus on sectors where safety is paramount, including rail, transport, utilities and general industry.

The company delivers training at its own sites, at client locations and in field environments, using professionally qualified trainers with specialist technical expertise. Setec places the learner at the centre of its approach and aims to provide training that is engaging, informative, practical and aligned to customer requirements.

Role Overview

The Administration Assistant will provide reliable and accurate administrative support to the Business Support Manager and wider team within Setec s specialist training environment. The role is focused on supporting the smooth preparation, production, recording and reconciliation of training course materials, alongside general administration and data entry duties.

The successful candidate will be organised, detail-focused and comfortable working to deadlines in a busy office environment. They will help ensure that course packs and supporting documentation are prepared accurately, checked thoroughly and ready for Director approval where required.

Reporting Line

The Administration Assistant will report to the Business Support Manager and will work closely with colleagues involved in training delivery, course administration and operational support.

Key Responsibilities

• Provide day-to-day administrative support to the Business Support Manager.
• Print, collate and produce course materials and course packs in preparation for scheduled training courses.
• Ensure course packs are complete, accurate, well presented and ready within agreed timescales.
• Reconcile completed course packs and supporting documentation prior to Director review and approval.
• Carry out accurate data entry using internal systems, spreadsheets and databases.
• Maintain electronic and paper-based records in an organised and accessible manner.
• Support the tracking of course documentation, approvals and related administration.
• Assist with general office administration, including filing, scanning, photocopying and document management.
• Respond to internal queries professionally and escalate issues where appropriate.
• Maintain confidentiality when handling company, client, learner or staff information.
• Work collaboratively with colleagues to ensure training administration processes run efficiently.
• Carry out other reasonable administrative duties as required by the Business Support Manager.

Required Skills and Attributes

• Strong attention to detail and a high level of accuracy.
• Good organisational skills with the ability to prioritise routine tasks.
• Confident IT skills, including Microsoft Office applications such as Word, Excel and Outlook.
• Good written and verbal communication skills.
• Ability to follow established processes and work to agreed deadlines.
• Reliable, professional and able to maintain confidentiality.
• Positive attitude with a willingness to support colleagues and learn new systems.
• Ability to work independently on routine tasks while asking for guidance when needed.

Experience and Qualifications

• Previous experience in an administration, office support or business support role is essential
• Experience of data entry, document production or maintaining records would be advantageous
• Experience within a training, education, compliance or operations environment would be beneficial but is not essential.
• GCSEs or equivalent in English and Maths are desirable.

Working Style

This role would suit someone who enjoys structured administration work, takes pride in producing accurate documents and is comfortable supporting a busy team. The postholder should be dependable, methodical and able to manage repetitive tasks with consistency and care.

Role Requirements

• Based at Sutton Benger, Chippenham.
• Clean current Driving Licence with access to own transportation.
• Commitment to accuracy, confidentiality and timely completion of administration tasks.
• Willingness to support changing business priorities and wider office requirements.

How to Apply

To be considered for this position, applicants must submit both an up-to-date CV and a supporting cover letter.