Customer Service Administrator - Property Management

Do you want to work for a company that is in The Times 26 best very big organisations to work for 2025?

Bridgfords, part of Connells Group is looking for an enthusiastic and highly motivated Customer Service Professional to complement our Property Management Team within our Lettings Department in Manchester City Centre. As a Customer Service Administrator, you will provide property management and tenancy support services to branches, landlords and tenants.

What we can offer you as a Customer Service Administrator:

• Be part of the largest UK property services brand with bold transformation plans.
• Join a collaborative team.
• Pension scheme.
• 23 days annual leave, plus an additional day off for your birthday.
• Career progression towards management opportunities.
• Employee Assistance Programme.
• Discount schemes covering retail, entertainment, travel and health.
• Family Friendly Leave including enhanced maternity and paternity leave.

Key responsibilities of a Customer Service Administrator.

• Managing the effective resolution and disbursement of tenants' security deposits, at the end of a tenancy
• Arranging end-of-tenancy check-out appointments and communicating appropriately
• Cross-checking original property inventories against check-out reports, identifying tenant liabilities and preparing schedule of works
• Negotiating with landlords and tenants to agree deductions, within legislative timescales
• Identifying general maintenance or improvements to maintain the property in good order
• Dealing promptly and courteously to communication with landlords, tenants, contractors, and internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved

Skills and Experience required to be successful as a Customer Service Administrator.

• Passionate about delivering excellent customer service.
• Highly organised with strong attention to detail.
• A confident communicator, both written and verbal.
• Able to work effectively under pressure and meet deadlines.

Bridgfords is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

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