Sales and Service Administrator

We are actively recruiting a experienced Sales and Service Administrator to work within a small dedicfated team supporting daily Sales operations as well as working closely with the service engineering teams. You will have a strong work ethic with excellent communication and organisational skills

You will be responsible for managing customer accounts including estimates, orders and queries as well as liaising and assisting the field engineers arranging appointments and customer site visits and maintaining the data in the CRM system.

Key Responsibilities

• Administrative support to both the sales and service engineering teams
• Coordinate and schedule equipment testing, calibration and repairs with Engineers;
• Prepare estimates, proposals, technical documentation and follow up with prospective customers;
• Update sales pipelines and data in the company s CRM and ERP system;
• Ensure that our and customer calibration equipment certification kept up to date
• Generate and send order confirmations to customers;
• Respond promptly to client requests for technical support or service-related queries;
• Communicate effectively with customers and keep them informed on the progress of their orders throughout the sales process.
• Be point of contact for technical support while ensuring customer questions and enquiries are promptly addressed;
• Respond to customer requests to return products, to include, but not limited to investigation, repair or reported defect, re-calibration or configuration, RMA process and maintain accurate records of all returns;
• Ensure effective co-ordination between sales, engineering, manufacturing and service department
• Support invoicing, placing of purchase orders, processing supplier invoices and other finance-related tasks
• Prepare monthly sales and service reports and other relevant KPIs;
• Other duties as may be assigned by the company from time to time

Experience, Skills and Education

• 3 years minimum experience working in a similar role, ideally within the engineering and manufacturing sectors
• Able t manage multiple tasks concurrently
• Ability to prioritise workload effectively.
• Strong interpersonal and communication skills for interacting with clients, colleagues and service providers
• Be customer focused with a positive attitude and strong problem-solving skills
• Excellent planning and organizational skills
• Excellent organizational skills
• High level of attention to detail.
• Able to meet tight deadlines under pressure
• Proficiency in CRM software, Microsoft Office Suite (Word, Excel PowerPoint), ERP (NetSuite)