Logistics & Customer Service Administrator

Logistics & Customer Service Administrator
Rugby ( CV21 )
Monday to Friday: 9:00am until 5:00pm

Our client based in Rugby are looking for a Logistics & Customer Service Administrator to join their growing team.

This is a fantastic opportunity for someone looking for obtain a permanent position!

The Role Logistics & Customer Service Administrator

Key accountabilites

Daily Tasks:

• Manage all E-commerce returns, maintaining master file(s)
• Uploading/downloading date from SAP and updating E-commerce portals once credits have been confirmed.
• Rebook all fail orders prompted by insufficient stock email alerts received from 3PL.
• Manage and update KAM file, liaising with 3PL as required.
• Request POD from 3PL as requested by customer s, Customer service order desks and Finance.
• Raise customer credits as necessary based on POD evidence. Updating Google returns log once raised.

Weekly work:

• Update EDI return log(s) and report to 3PL for them to update their system.
• Update & issue TBR hidden stock report to TBR sales management.
• Respond to BC stock availability alert report.
• Update DX return report after receiving inspection report from Kumho Technical manager.
• Update collection outstanding list for all customers and send to 3PL

Monthly work:

• Calculate TBR credit amounts, confirm with TBR Sales Management & raise credit notes.
• Manage consignment stock file(s). Liaise with account managers to ensure monthly stock files are received from account manager.

Quarterly work:

• Calculate and report quarterly Blackcircles logistic fee to Finance.
• Calculate BC promotion rebate(s) and confirm back to Marketing.

& supporting other team members as necessary -

• Fill out and forward to 3PL - Northern Ireland Export document for GB sales to NI.
• Confirm Open orders to 3PL (sales, returns/transfer)
• Perform Inventory Control Adjustments in SAP - Isolated/Q/I Management
• Inbound Container Receipt on SAP
• Close Open orders on SAP ( Once Open sales and returns are done)
• Covering Order desks as required
• Assist in logging KCOMP Tyre Returns as required.
• Booking NO FTP orders as required (Cancelled orders still delivered by 3PL)

Pay & benefits

• 30,000 - 33,000 per annum
• Temp to perm opportunity
• Excellent opportunity to join and develop within a growing business

Requirements

Ideally someone used to working in a fast dynamic work place, with experience of B2B sales and customer service environments. Must have practical experience of working with SAP & Microsoft office products. Candidates will need to multi-task and be comfortable communicating directly with customers by phone and by email.

Essential Skills -

• Time management skills sufficient to meet and exceed daily weekly monthly and quarterly deadlines.
• Familiarity and use of SAP (retrieving sales orders, raising credits & downloading data)
• Advance Excel skills (specifically in the use of pivot tables & VLookup calculations)
• Highly motivated team player with a positive and proactive approach
• Detail-oriented with the ability to prioritise workloads as required.
• Excellent organizational and analytical skills
• Good communication and negotiation abilities
• Reliable and dependable with the strongest of work ethics.

For more information and to apply click 'Apply Now' to submit your application.

If you would like to know how we will store and process your data, please read our GDPR Data Protection Statement on The Recruitment Group website.