Junior Airtime Administrator

Position: Junior Airtime Administrator

Job ID: MFJ

Location: Redhill

Rate/Salary: 24,784.50 per annum

Type: Permanent / Full Time

HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, Subsea and Fire & Security sectors.

The below job description outlines the position of: Junior Airtime Administrator

Typically, this person will support the Airtime team by assisting with the administration of customer billing, provisioning requests and airtime services. The successful candidate will learn the company's products, internal systems and billing processes while ensuring customer requests are processed accurately and efficiently.

HSB Technical's client is looking for someone who has:

• A good level of secondary education.
• Strong numerical skills.
• Excellent attention to detail.
• Good interpersonal and communication skills.
• Competent with Microsoft Office, particularly Excel and Word.
• Self-motivated with a willingness to learn.
• Flexible, trustworthy and able to work effectively within a team.
• Previous experience within a billing or finance environment would be advantageous but is not essential.

Duties and Responsibilities:

• Assist with the administration of customer billing and provisioning requests.
• Learn and understand the company's products, services and billing processes.
• Use internal billing systems and third-party platforms to process customer requests.
• Process customer activations, deactivations and package changes.
• Support monthly airtime billing cycles.
• Carry out daily and weekly housekeeping checks to identify billing or processing errors.
• Validate invoices before final approval and issue invoices to customers.
• Respond to customer queries and ensure they are resolved within agreed timescales.
• Manage assigned tickets through the Freshdesk ticketing system until completion.
• Process customer prepay voucher sales, invoices and voucher deliveries.
• Liaise with internal departments to ensure customer requests are completed accurately and on time.
• Maintain accurate records while ensuring confidential information is handled appropriately.
• Prioritise workload effectively while maintaining a high level of accuracy.

This is an excellent opportunity for someone looking to start or develop a career within administration, billing or customer services. Full training will be provided, offering the chance to gain experience with specialist billing systems and develop within a supportive Airtime team.

This vacancy is being advertised by HSB Technical Ltd, who have been appointed to act as the recruitment

consultancy for this role.