Trainee Customer Care & Administrative Coordinator

We are seeking a proactive and detail-oriented Trainee Customer Care and Administrative Coordinator to join an established team based in Pontypool. This is an excellent opportunity for someone looking to develop a career in customer service and administration within a busy, service-driven environment.

You will play a key role in supporting customers, coordinating service activities, and assisting with day-to-day administrative tasks to ensure efficient operations and excellent customer satisfaction.

• Monday to Thursday: 08:00 - 16:00
• Friday: 09:00 - 13:00

• Liaising with customers, occupiers, and the Service Engineering Field Team
• Providing accurate information to support the completion of works efficiently and on schedule
• Allocating site jobs to engineers and updating schedules as required
• Preparing customer quotations for the finance team to secure payment
• Delivering excellent customer service via telephone and email
• Supporting administrative functions, including data entry and document control
• Maintaining and updating internal systems and databases
• Assisting with scheduling, communication, and general operational support activities

To be successful in this role, you will have:

• Proficiency in Microsoft Office applications, including Word and Excel
• Excellent attention to detail, particularly when handling reports and documentation
• A polite, professional, and confident telephone manner
• Strong organisational and time management skills
• The ability to manage multiple priorities and meet deadlines
• A positive, flexible, and proactive approach to problem-solving
• A collaborative attitude and the ability to work effectively as part of a team

While not essential, the following experience would be advantageous:

• Previous experience in a customer service or administrative role
• Experience working in a busy office or service-led environment
• Scheduling, diary management, or coordinating engineer/site visits
• Knowledge of the construction, glazing, manufacturing, or housing sectors
• Confidence communicating with customers, contractors, and internal departments

• Competitive salary of 27,205
• 33 days annual leave
• Workplace pension scheme
• Free on-site parking
• Medicash healthcare plan (following successful completion of probation)
• Perkbox membership, including employee discounts, rewards, and wellbeing support
• A supportive working environment with opportunities for development and progression
• Access to a comprehensive benefits package following probation in line with company policy

This is a fantastic opportunity for an organised and customer-focused individual looking to build their skills and develop a long-term career within a supportive and growing team.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.