Administrator Team Leader

Team Leader (Gas Installations)

Location: Epsom Salary: £30,000 per annum Hours: Monday to Friday, 8:00am to 5:00pm Reporting To: Gas Installation Office Manager

About the Role

We are seeking an organised and proactive Team Leader to join our Gas Installation Department. This is a predominantly office-based position working closely with engineers, surveyors, customer service teams and management to ensure installation works are scheduled, planned and completed efficiently.

The successful candidate will lead and support the administration team, manage key client relationships, oversee scheduling and invoicing processes, and help drive performance against company targets and KPIs.

Key Responsibilities

Team Leadership & Operational Management

• Lead and support the installation administration team.
• Coach, mentor and develop team members.
• Conduct appraisals and performance reviews.
• Coordinate annual leave and absence management.
• Manage escalations and assist with disciplinary and grievance procedures.
• Deputise for the Office Manager when required.

Scheduling & Planning

• Oversee engineer and subcontractor scheduling and programming.
• Ensure appointments are booked and managed within agreed timescales.
• Create and maintain forecasting plans for clients to meet budget requirements.
• Monitor work in progress and ensure timely completion of jobs.

Client & Customer Management

• Act as a key point of contact for customers and clients.
• Manage several key client accounts with contract values of up to £5 million.
• Ensure all customer and client queries are resolved efficiently.
• Attend client meetings when required.

Administration & Financial Control

• Extract, update and maintain information across company systems.
• Distribute documentation in line with client requirements.
• Oversee invoicing for completed works.
• Ensure monthly invoice and job closure targets are achieved.
• Assist with KPI reporting, outstanding jobs reporting and cost control activities.

Skills & Experience Required

• Previous experience in a supervisory or team leader position.
• Strong coaching and mentoring skills.
• Excellent organisational and communication abilities.
• Competent user of IT systems and databases.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service and stakeholder management skills.
• Flexible and proactive approach to work.
• Ability to identify improvements and provide innovative solutions.

What You'll Bring

• A positive leadership style that motivates and develops others.
• Strong attention to detail and problem-solving skills.
• Commitment to delivering excellent customer service.
• Ability to improve team performance, productivity and morale.

Benefits

• Competitive salary of £30,000 per annum
• Monday to Friday working pattern
• Opportunity to lead and develop a growing team
• Supportive working environment based in Epsom

This is an excellent opportunity for an experienced administrator or team leader looking to take the next step in their career within a busy and growing Gas Installation operation.