Office Administrator

Office Junior

Location: Insert Location
Job Type: Full-time, Permanent
Salary: Competitive, dependent on experience

About the Role

We are looking for a motivated and organised Office Junior to join our growing team. This is an excellent opportunity for someone looking to start or develop a career in administration within the roofing and construction industry.

You'll play an important role in supporting the day-to-day running of the office, ensuring customers receive excellent service while helping our surveyors and roofing teams stay organised.

This is a position with genuine career progression. Following a successful 12-month probationary period, there will be the opportunity for a salary review and the potential to progress onto a fully supported Business Degree Apprenticeship for the right candidate.

Key Responsibilities

• Answer and respond to roofing enquiries via telephone and email.

• Book surveyor appointments with customers.

• Manage and organise the company inbox.

• Complete daily labour sheets by contacting roofing teams to confirm:

  • Hours worked

  • Start and finish times

  • Days worked

  • Job information

• Carry out courtesy calls to customers following quotations to answer questions and follow up on outstanding quotes.

• Update customer records and job information within the CRM system.

• Assist with general office administration and filing.

• Liaise with surveyors, roofers and customers to ensure smooth communication.

• Support the wider team with ad hoc administrative duties.

Skills & Experience

Essential

• Excellent communication and telephone manner.

• Strong organisational skills and attention to detail.

• Good IT skills, including Microsoft Office.

• Friendly, professional and confident dealing with customers.

• Ability to prioritise workload and work independently.

• Willingness to learn and develop.

Desirable

• Experience using Pipedrive CRM is preferred but not essential, as full training will be provided.

• Previous administration or customer service experience is advantageous.

What We Offer

• Competitive salary.

• Full training and ongoing support.

• Clear career progression opportunities.

• Salary review after 12 months, based on performance.

• Opportunity to enrol on a Business Degree Apprenticeship after 12 months for the right candidate.

• Friendly, supportive working environment.

• Long-term career prospects within a growing business.

If you're enthusiastic, organised and looking for a role where you can build a long-term career, we'd love to hear from you.