Administrator / Receptionist

Job Description:

Job Title: Administrator / Receptionist

Trust Location: East Suffolk & North Essex NHS Foundation Trust

Location: Ipswich Hospital, IP4 5TP

Hours: 37.5 hours per week

Working Pattern: Monday- Friday mixture of 8am 4pm and 9am 5pm shifts

Duration: Temporary for 2 months with possibility of extension

Job Reference: 90122

Job Summary:

Greeting patients and marking them as arrived for their face-to-face outpatient appointment

Answering, screening, and forwarding telephone calls

Booking outpatient appointments (filing empty slots & Bookings 6 weeks ahead)

Checking out previous day s appointments from the DAR

Uploading Advice & Guidance

Postal duties

Ad hoc admin duties i.e. scanning etc.

Experience Required

• Previous Reception/office based administrative work
• Good verbal and written communication skills an excellent telephone manner is needed
• Previous experience of working with confidential patient information
• Excellent attention to detail
• Ideally experience working with NHS systems i.e. Epic, SystmOne, Evolve
• Ability to multi-task very fast paced environment