Office Manager / PA

Office Manager/PA

Swindon

Permanent - Full Time

Salary is dependent on experience

We are currently recruiting for an experienced, highly organised Office Manager/PA to join our clients based in Swindon.

This is a hands-on role that requires someone with previous experience within the window and door industry. You'll oversee the day-to-day running of the office, support the wider team, and ensure everything operates efficiently behind the scenes.

Key Responsibilities

• Oversee the day-to-day operations of the office.
• Ensure all orders are processed accurately and within required timescales.
• Act as a second pair of eyes, checking that office administration is completed correctly and to a high standard.
• Support and guide the office administration team to ensure workloads are managed effectively.
• Handle incoming customer enquiries via telephone and email, providing excellent customer service.
• Manage sales appointments, ensuring they are allocated efficiently.
• Schedule and coordinate remedial appointments and aftercare work.
• Monitor office workflows, identify any issues, and implement improvements where necessary.
• Work closely with directors, surveyors, installers and suppliers to keep projects moving smoothly.
• Provide PA support to the directors where required, helping to prioritise workloads and keep the business organised.
• Step in and assist with the day-to-day workload during busy periods to ensure the office continues to run efficiently.

The Ideal Candidate

• Previous experience within the windows, doors or home improvement industry is essential.
• Strong organisational and time management skills.
• Excellent attention to detail and accuracy.
• Confident managing multiple tasks and working in a fast-paced environment.
• A proactive, hands-on approach with the ability to problem solve.
• Strong communication and customer service skills.
• Confident using CRM systems and Microsoft Office.
• Able to work independently while supporting and motivating the wider office team.
• A team player who leads by example and isn't afraid to get involved in every aspect of the office when needed.

By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.