Scheduler / Administrator

The Scheduler will be responsible for managing incoming calls, high levels of planned maintenance and reactive maintenance work coming through from external clients.
Reporting to the Operations Delivery Supervisor, to work as part of the Contract Management Team, carrying out the duties below.

Schedule PPM's for Engineers.
Schedule work orders with engineers
Scheduling responsive repairs; liaising with tenants, clients, contractors and external parties.
Scheduling work across all stated contracts
Reacting to emergencies raised by the client and overseeing the engineer's attendance
Plan efficiencies of location and response time improvements
Schedule PPM's / WAF's to Subcontractors.
Taking ownership of daily workload
Diagnose technical abilities
Handling customer complaints or queries via telephone, email or letter.
Manage completion of PPM's
Manage completion of reactive tasks
Manage "Soft Service" Contractors; Window Cleaning, Security, Grounds and Gardens, Pest Control.
Control and issue an engineer's uniform.

Client liaison

• Occasion support to ACM, CM

Production of monthly performance report.
Management of contract performance schedule.
Chasing subcontractors' reports/schedules
To achieve the team's agreed performance targets and ensure that SLA's are met

IT Knowledge -

o MS Office
o CAFM Systems

Facilities Management experience

Experience of working in financial performance penalties
Strong organisation skills and a high attention to detail
General knowledge of Intranet services
Happy to work as part of a team or under own initiative.
Good communication skills.
PFI Experience

Technical Knowledge/Experience
Previous experience in a customer-facing role (Customer Services, Admin, PA, Project Management)
Excellent communication skills and ability to work well as part of a team
Ability to work in a fast-paced environment, multitask and make effective decisions quickly
Experience of working in financial performance penalties

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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