Service Desk Customer Liaison

Macclesfield Full-Time On-Site (5 Days per Week)

Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? We're looking for a Service Desk Customer Liaison to become the vital link between our customers, engineers, and service teams, ensuring every request is handled efficiently and professionally.

This is an exciting opportunity for a proactive and organised individual who enjoys problem-solving, building relationships, and making a real impact on the customer experience.

The Opportunity

As a Service Desk Customer Liaison, you'll be the first point of contact for customers, managing service requests from initial enquiry through to resolution. You'll play a key role in coordinating activities, keeping customers informed, and ensuring a seamless service experience.

Working closely with internal teams, engineers, and external service providers, you'll help drive service excellence while contributing to the smooth day-to-day running of the operation.

• Act as the first point of contact for customer service requests via phone, email, and online systems
• Log, prioritise, and coordinate tasks through internal service management systems
• Monitor incidents and service requests to ensure timely resolution
• Provide regular updates to customers, managing expectations throughout the process
• Escalate urgent issues or service delays where appropriate
• Maintain accurate records and support service reporting activities
• Liaise with engineers and service providers to ensure efficient service delivery
• Contribute to continuous improvement initiatives focused on customer satisfaction and service performance

We're looking for someone with a positive, customer-first attitude and excellent organisational skills. You'll be comfortable managing multiple priorities, building strong relationships, and working collaboratively as part of a busy team.

• Excellent communication skills, both written and verbal
• A proactive, flexible, and solutions-focused approach
• Strong organisational skills with great attention to detail
• The ability to prioritise workloads and manage competing demands
• A collaborative and team-oriented mindset
• Confidence using Microsoft Office applications
• Excellent working knowledge of SAP
• A commitment to delivering outstanding customer service

Previous experience within a Service Desk, Customer Service, Coordination, Scheduling, or Support environment would be beneficial, but we welcome applications from individuals with transferable skills and a genuine passion for customer service.

• Join a supportive and collaborative team environment
• Gain valuable experience within a busy operational setting
• Opportunities for professional development and career progression
• Be part of a business that values continuous improvement and service excellence
• Work in a role where you can make a direct impact on customer satisfaction

If you're a motivated individual who enjoys building relationships, solving problems, and delivering outstanding customer experiences, we'd love to hear from you.

Apply today and take the next step in your customer service career.

This vacancy is being advertised by Belcan.