Customer Service Co-Ordinator

Specialist manufacturing and insulation company requires a Customer Service Co-Ordinator to join their expanding team based in Worcester.

Previous experience in dealing with customer enquiries is essential to fulfil the role of Customer Service Co-Ordinator. Within this role you will be offered free car parking and competitive pay rates. Offered on a temporary to permanent basis, this role of Customer Service Co-Ordinator is available for immediate start.

Duties of Customer Service Co-Ordinator:

Customer Service

• Be the first point of contact for customer enquiries via phone and email
• Manage customer orders and provide updates throughout the process
• Resolve delivery, installation, and order-related queries promptly
• Liaise with Production, Logistics, Sales, and Installation teams to ensure seamless service
• Maintain accurate customer records and documentation
• Support the wider customer service team with general administration

After Care & Customer Recovery

• Take ownership of all post-installation enquiries and remedial cases from start to finish
• Coordinate remedial visits, ensuring engineers and installers have the correct information, materials, and tools before attending site
• Keep customers informed throughout the resolution process, setting clear expectations and providing regular updates
• Manage complaints professionally, restoring customer confidence and ensuring complete satisfaction before closing any case
• Track every issue from initial contact through to successful resolution, minimising repeat visits and unnecessary delays
• Record root causes for every remedial issue, helping identify trends and opportunities for continuous improvement
• Monitor remedial costs and highlight avoidable failures to support improvements across the business

Skills and attributes required by Customer Service Co-Ordinator:

• Previous experience in a customer service, aftercare, service coordination, or administrative role
• Excellent communication and relationship-building skills
• Strong organisational skills with the ability to manage multiple priorities
• High attention to detail and excellent record-keeping skills

Location: Worcester, Worcestershire

Hours of work: 9am-5pm (Monday-Friday)

Salary: 12.71 per hour

Contract: Temporary to permanent

Apply today for our Customer Service Co-Ordinator role to avoid disappointment!