Sales Administrator

• Contract Type: Full-Time, Permanent
• Location: Redditch
• Salary: £26-28,000
• Hours: Flexible between 08 00 / early finish at 1 pm on a Friday (37.5 hours in total)

We're looking for a highly organised and customer-focused Sales Administration & Customer Service Executive to join our clients team. This is a key role acting as the vital link between sales, manufacturing, and logistics, ensuring every customer order is processed accurately, delivered on time, and handled with a first-class level of service. You'll take ownership of the end-to-end order process, keep our SAP system running like clockwork, and be the go-to person when customers need clear answers, fast.

In this role, you'll sit at the centre of the order-to-delivery process supporting the sales administration team and gaining first-hand exposure to how data accuracy, system discipline, and cross-department coordination drive customer service performance.

• Manage the end-to-end sales order process from enquiry through to delivery, ensuring accuracy and adherence to customer requirements.
• Maintain and oversee all sales data within the SAP system, ensuring records are kept up to date and correctly reflect order status and delivery schedules.
• Coordinate closely with manufacturing and logistics teams to ensure customer expectations for delivery are met or exceeded.
• Act as the first point of contact for customer queries, ensuring professional, accurate, and timely resolution.
• Support the monitoring and reporting of order processing performance, customer satisfaction, and delivery KPIs.
• Identify and suggest improvements to processes and systems to drive efficiency and enhance service levels.
• Work closely with colleagues across sales admin, manufacturing, and logistics to manage multiple priorities and keep orders moving smoothly.

• Strong attention to detail and process discipline.
• Proficiency with ERP systems, ideally SAP.
• Excellent communication and interpersonal skills.
• A proactive problem solver with a genuine customer-first mindset.
• Comfortable coordinating across departments and managing competing priorities.
• Previous experience in a sales administration, order processing, or customer service role is desirable.

• Career pathway into sales and account management.
• Direct exposure to SAP/ERP systems, KPI reporting, and supply chain coordination
• Work across the hospitality and retail sectors with strong long-term demand
• Structured support from an experienced sales administration team
• Salary £26-28,000

We are reviewing CVs now early applications are highly encouraged. Click below to apply or contact our team directly.

Contact Arden Personnel (url removed) (phone number removed) (Alcester) (phone number removed) (Redditch)

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Arden Personnel is a trusted recruitment agency covering Redditch, Bromsgrove, Studley, Henley-in-Arden, Evesham, Alcester, Bidford-on-Avon, Leamington Spa, Warwick, and Stratford-upon-Avon. We place candidates across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more. We are an equal opportunities employer. Your next opportunity could be just a call or click away.

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