Contracts Administrator Assistant

Administrator (Supporting Contracts Managers)

• Annual Salary: £27,000 - £28,000
• Location: Loughton
• Job Type: Full-time, Permanent

An exciting opportunity has arisen for an Administrator to join our growing team in Loughton. This role will provide vital administrative support to the Contracts Managers, ensuring the smooth day-to-day running of repairs and maintenance operations. The successful candidate will be highly organised, proactive and confident managing multiple tasks while maintaining excellent customer service standards.

Day-to-day of the role:

• Provide administrative support to Contracts Managers across various projects and contracts.
• Raise jobs on the internal system and ensure all relevant details are accurately recorded.
• Book appointments and repairs into engineers' and surveyors' diaries.
• Liaise with residents, clients, contractors and operatives via telephone and email.
• Make outbound calls to schedule works, confirm appointments and provide updates.
• Maintain accurate records and update internal systems as required.
• Produce basic reports using surveyors' inspection information, with full training provided.
• Assist with the coordination and tracking of works to ensure deadlines and service standards are met.
• Support the wider team with general administrative duties and ad hoc tasks as required.
• Contribute to the smooth and efficient delivery of contracts through effective organisation and communication.

Required Skills & Qualifications:

• Previous administration experience within a repairs, maintenance, construction, housing, property services or similar environment.
• Strong working knowledge of Microsoft Office packages, particularly Outlook, Word and Excel.
• Excellent organisational skills with the ability to prioritise a busy workload.
• Strong attention to detail and accuracy.
• Confident telephone manner and excellent communication skills.
• Proactive approach with strong problem-solving abilities.
• Ability to work effectively both independently and as part of a team.
• Experience using Joblogic, Totalmobile (Connect) or MCM would be advantageous but is not essential as full training will be provided.
• Experience working for a local authority, housing association or similar environment would be beneficial.