Sales Support Administrator

We are looking for an experienced Sales Support Administrator to work on a temporary basis for a minimum of 9 months

Hours Mon to Friday 8.30 -5.00pm

Our client is the international market leader in modern motor mobility/leasing solutions and part of the Mercedes-Benz Group.

Through continued growth they are looking to recruit a Sales Support Administrator to deliver structured, first-line administrative and operational support across all sales channels, ensuring Sales Support activity is effectively triaged, prioritised, classified and monitored daily.

Key Responsibilities:

• Daily inbox management across all Sales Support channels
• Planning, workload visibility and department admin support
• Support to the Sales Support Manager and B&I Lead maintaining clear visibility of workloads, capacity and outstanding activity across the Sales Support function.
• Support planning activities through tracking volumes, flagging pressure points, coordinating administrative tasks and ensuring the department operates efficiently and in an organised manner.
• Manage and coordinate a range of departmental administrative and reporting activities, including the organisation and tracking of purchase orders (Pos).
• Processing UBO and Trust ID requests in line with compliance requirements and supporting reporting requirements relating to RV (Residual Value) requests and vehicle purchasing queries.
• Ensuring information is accurate, timely and appropriately documented to support governance, audit and operation decision-making.
• Monitoring dealer acceptance and aged orders maintaining ongoing vigilance by liaising with the purchasing team weekly on orders not yet accepted by dealers and identifying aged orders requiring investigation or follow-up.
• Actively flag exceptions, delays or risks, escalating issues where appropriate.
• Provide additional support across general Sales Support Executive activities where needed.

Key Skills /Knowledge/Experience

• GCSE or equivalent English Language and Mathematics
• Experience in a similar customer focused administrative role
• Keen eye for accuracy and attention to detail
• Excellent telephone manner and good communication skills
• Experience in motor fleet or retail finance industry experience is preferrable
• Sound understanding of finance industry legislation including FCA Principles, Data Protection Act, Consumer Credit Act and Anti-Money Laundering will be provided but prior knowledge is advantageous
• Knowledge of fleet and leasing products and principles is preferable.
• Strong interpersonal skills with excellent telephone manner and strong communication and negotiation skills.