Customer Account Advisor

Search is delighted to be partnering with a well-established international organisation to recruit a Customer Account Advisor to join their operations team in Montrose.

Montrose Hybrid Working

• Competitive salary and benefits package
• Hybrid working once fully trained (2-3 days working from home)
• Early finish every Friday
• Supportive and collaborative team environment
• Ongoing training and development opportunities
• Varied and rewarding role within a global organisation

This is a fantastic opportunity for an experienced administrator or customer service professional who thrives in a fast-paced environment and enjoys delivering exceptional customer support while managing key operational processes.

• Coordinate and administer schedules
• Manage customer enquiries via email and telephone
• Prepare, check and distribute documentation accurately and on time
• Investigate and resolve operational issues, escalating where required
• Process requests and maintain accurate records
• Support customers with system and process queries
• Monitor service levels and produce reports
• Assist with system testing and continuous improvement activities
• Provide cover and support across the wider team when required

• Previous experience within an administration, coordination, customer service or account support role
• Strong organisational skills and attention to detail
• Excellent communication and relationship-building abilities
• Confident managing multiple priorities and deadlines
• Proficient in Microsoft Office applications
• Proactive, adaptable and customer-focused

• Familiarity with CRM or workflow management systems

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.