Temporary Information Governance & Corporate Complaints Officer

Sue Ross Recruitment are currently recruiting on behalf of our client for a Temporary Information Governance & Corporate Complaints Officer to join a busy and professional team for an initial period of approximately three months.

This is an excellent opportunity for an experienced Information Governance, Data Protection or Complaints professional seeking a varied role with responsibility for supporting key organisational workstreams. The successful candidate will play a crucial role in ensuring compliance with information governance legislation, managing statutory processes and supporting the effective resolution of corporate complaints.

Working as part of a specialist team, you will:

• Support the development, implementation and review of information governance policies, procedures and guidance.
• Provide advice and support on information governance matters, ensuring compliance with relevant legislation and best practice.
• Assist with the management of Subject Access Requests (SARs) and other individual rights requests under data protection legislation.
• Support the handling of Freedom of Information (FOI) and Environmental Information Regulation (EIR) requests.
• Coordinate and support the end-to-end corporate complaints process, including complex and escalated cases.
• Ensure complaints are investigated thoroughly and resolved fairly, proportionately and in line with organisational standards.
• Work collaboratively with stakeholders across the organisation to promote good information governance and complaint handling practices.
• Contribute to awareness-raising initiatives and continuous service improvement activities.

Sue Ross Recruitment are interested in hearing from candidates who have experience within Information Governance, Data Protection, FOI, Complaints Handling or a related discipline, particularly within the public sector.

You will possess:

• Strong working knowledge of UK GDPR, the Data Protection Act 2018, and associated ICO guidance.
• Practical experience dealing with Subject Access Requests (SARs) and other data protection rights requests.
• Understanding of the Freedom of Information Act 2000 (FOIA) and Environmental Information Regulations (EIR).
• Experience of managing information governance, data protection matters or corporate complaints within a public sector or regulated environment.
• Strong investigation, problem-solving and communication skills.
• The ability to manage competing priorities and work effectively with a wide range of stakeholders.
• A proactive and collaborative approach with a commitment to delivering excellent customer service.

What's on Offer

• Temporary contract for approximately 3 months
• Competitive hourly rate of circa 22.00 per hour
• Opportunity to work on high-profile governance and complaints projects
• Collaborative and supportive working environment

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.