Office Administrator / Sales Support Assistant

Job Title: Office & Sales Support Administrator

Location: Questor, Dartford

Salary: Competitive depending on experience

Job type: Fixed Term Contract (Maternity Cover) with possibility of permanent

Hours: Part Time - Flexible and ad hoc to suit business needs, with a minimum commitment of 2 days per week. Additional hours may be available during busy periods. Our office hours are 8:45am - 4:45pm

Stanbridge is a UK-based specialist in sluice room equipment and design, helping hospitals, nursing homes and care homes protect patients, residents and staff through innovative infection prevention solutions.

With 70 years' experience, we manufacture our range of bedpan washer disinfectors, sluices, basins and work surfaces in the UK, providing expert advice and high-quality products to healthcare providers across the country.

About the Role:

We are looking for an organised, reliable and proactive Office & Sales Support Administrator to join our friendly team on a fixed-term maternity cover contract.

This is a varied role supporting the day-to-day running of our office through administration, customer service and sales support.

Telephone communication is a key part of this role. You'll be confident answering incoming calls, speaking with customers and suppliers, and making outbound calls to follow up enquiries, arrange appointments and support our sales activities. We're looking for someone who enjoys speaking with people and isn't afraid to pick up the phone.

No previous knowledge of our industry is required as full training will be provided.

Key duties

• Answer incoming telephone calls and emails professionally and efficiently
• Make outbound calls to customers to follow up enquiries, quotations and appointments
• Assist customers with enquiries and direct requests to the appropriate department
• Process quotations, orders and invoices
• Provide administrative support to the sales team
• Schedule engineer visits and customer appointments
• Maintain accurate customer records and filing systems
• Assist with data entry and general office administration
• Order office supplies and help keep the office running smoothly
• Support colleagues with a variety of ad hoc administrative tasks

About you

Essential

• Have previous experience in an office administration or customer service role
• Be confident and comfortable speaking to customers on the telephone
• Have an excellent telephone manner with strong verbal and written communication skills
• Be organised, accurate and able to manage a varied workload
• Be proficient in Microsoft Office, particularly Outlook, Word and Excel
• Be able to work independently and prioritise tasks
• Be flexible, adaptable and willing to support different areas of the business
• Have a positive, friendly and professional attitude

Desirable:

• Experience using CRM or business management software
• Previous sales administration experience
• Knowledge of social media or marketing would be an advantage but is not essential

Benefits

• Full training and ongoing support
• Friendly and supportive working environment
• A varied and rewarding role within a well-established family business
• Workplace pension
• 28 days holiday (pro rata)
• Casual dress
• Early finish on Fridays where business allows
• Flexible working hours - Opening hours are 8.45am - 4.45pm and days worked per week can be discussed.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Customer Service, Sales Assistant, Customer Support, Sales Executive, Customer Service, Sales Agent, Customer Service Assistant, Business Development Executive, Sales Consultant, Customer Service Executive, Sales, Office Assistant, Business Administrator, Admin Assistant, Administrator may also be considered for this role