Receptionist / Administrator

Pulse Bodyworks Ltd in Beckton E6 is looking for an experienced and proactive Bodyshop Administrator to join our growing accident repair centre.

This is not a standard receptionist role. We're looking for someone who understands the vehicle repair process and enjoys working in a fast-paced automotive environment.

You don't need to know our management system, as full training will be provided on AutoFlow, but you must be confident using technology and be comfortable embracing AI tools such as ChatGPT, Claude AI or Microsoft Copilot to improve efficiency and communication.

Key Responsibilities

• Be the first point of contact for customers, insurers and suppliers.
• Manage the customer journey from vehicle booking through to collection.
• Keep customers updated throughout the repair process.
• Liaise with technicians, estimators and management to monitor repair progress.
• Schedule repairs and manage workshop diaries.
• Upload and maintain accurate repair information within our AutoFlow management system.
• Prepare documentation, invoices and customer paperwork.
• Answer telephone and email enquiries professionally.
• Chase outstanding information from insurers, suppliers and customers.
• Support the smooth day-to-day running of the bodyshop.

Essential Requirements

We're looking for someone who:

• Has previous experience working within an accident repair centre, dealership, vehicle workshop or automotive business.
• Has a good understanding of how vehicle accident repairs progress from estimate through to completion.
• Understands common bodyshop terminology including estimates, parts, paint, MET and quality control.
• Is confident using computer systems and enjoys learning new software.
• Is comfortable using AI tools such as ChatGPT, Claude AI or Microsoft Copilot as part of their daily work.
• Has excellent customer service and communication skills.
• Is highly organised and able to manage multiple jobs simultaneously.
• Has excellent written English and attention to detail.
• Can work independently and use initiative.

Desirable

• Experience using AutoFlow or another bodyshop management system.
• Experience dealing with insurance companies.
• Knowledge of Audatex or GT Motive.
• Previous experience within an insurance-approved bodyshop.

Working Hours

Monday to Friday

8:00am 5:00pm

40 hours per week

Benefits

Competitive salary (£30,000 £38,000 depending on experience)

Company pension

20 days holiday plus Bank Holidays

Ongoing training and career development

Modern accident repair centre

Friendly team environment