Lettings Coordinator

Lettings Coordinator

Location: South West London
Job Type: Full-Time Permanent

The Opportunity

An exciting opportunity has become available for a highly organised and proactive Lettings Coordinator to join a well-established estate agency based in South West London.

In this varied role, you'll provide essential support to the lettings function, helping to ensure the smooth and efficient running of day-to-day operations. Working across lettings administration and property management support, you'll be responsible for coordinating key processes, maintaining accurate documentation and delivering an excellent service to landlords, tenants and colleagues alike.

This position would suit someone with previous experience in residential lettings or property administration who enjoys working in a busy environment, has exceptional organisational skills and takes pride in delivering a high standard of customer service.

Key Responsibilities

• Provide administrative support to the residential lettings team, ensuring all processes are completed accurately and within required timescales.
• Manage tenancy administration from offer agreed through to move-in, preparing documentation and coordinating key milestones.
• Act as a central point of contact for landlords, tenants, applicants and contractors, responding to queries professionally and efficiently.
• Support the marketing of available properties by coordinating advertising, property details and compliance documentation.
• Maintain accurate records within the CRM/property management system, ensuring all files remain compliant and up to date.
• Assist with the coordination of maintenance issues, liaising with contractors and residents to ensure works are completed promptly.
• Support the Property Management function with general administration, including utility notifications and property-related documentation.
• Prepare reports, process invoices and assist with general office administration as required.
• Coordinate appointments including viewings, inspections and contractor visits where necessary.
• Contribute to the smooth day-to-day running of the office by providing support across the wider team.
• Ensure a consistently high level of customer service is delivered to clients throughout the lettings process.
• Assist with additional projects and administrative duties as required.

About You

• Previous experience supporting a residential lettings or estate agency team would be advantageous, although candidates with administrative experience from other sectors are also encouraged to apply.
• Excellent customer service and communication skills.
• High level of accuracy and attention to detail.
• Ability to work under pressure, manage competing priorities and meet deadlines.
• Confident using Microsoft Office, including Word, Excel, Outlook and PowerPoint.

Benefits

• Salary up to 35,000 depending on experience
• Performance-related bonus
• Generous annual leave allowance
• Company pension scheme
• Private healthcare options
• Employee wellbeing programme
• Professional development and training

Please call Sophie on (phone number removed) to discuss in more detail.