Operations Support Administrator

We are looking for a proactive and customer-focused Operations Support Administrator to join our team. Based from our head office in Norwich you will support our National Operations department to achieve operational goals by providing administrative support.

What You'll Do

• Communication over multiple formats as per business requirements.
• Support Sales and Operational departments answering questions in a timely manner.
• Providing excellent customer service and maintaining relationships with internal and external customers.
• Maintaining and updating systems or documents to ensure all is on track on a day to day, and week to week, basis.
• Managing multiple mailboxes and responding to queries promptly
• Support operational planning and administrative processes to ensure efficient service delivery
• Provide accurate pricing information based on company guidelines, schedules and service requirements.
• Manage and maintain daily query lists ensuring all enquiries are logged, tracked and resolved within agreed timelines.
• Support in the processing and registration of new orders following business rules.
• Perform other duties and tasks as reasonably required by the business.

What We're Looking For

• Strong business and commercial acumen.
• Excellent communication skills with the ability to engage confidently with customers and stakeholders.
• Good product and operational knowledge (manufacturing, construction, or home improvement industry experience desirable).
• Proficiency in Microsoft Office applications.
• A methodical approach to planning workloads with problem-solving skills
• Ability to work under pressure and complete tasks to tight deadlines
• Results-driven and solution-oriented mindset.

Why Join Us?

• Competitive salary
• 31 days holiday (including Bank Holidays and increasing to 33 days with service within 2 years).
• An additional paid day for your birthday
• The option to buy more holiday via salary sacrifice
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme & mental health resources.
• Heavily discounted employee purchase scheme on all Company products
• Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones
• Access to extensive financial well-being resources including flexible pay and competitive savings & borrowing products
• Employee recognition schemes

Important Information About Right to Work

We're delighted that you're considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship.

If you're unsure about your eligibility, you can find helpful information on the UK government website . Thank you for your understanding

Apply Today! If you're ready to take on a challenging and rewarding role, we'd love to hear from you.

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.