Customer Service Agent - Repairs and Maintenance

Customer Service Agent - Social Housing Repairs & Maintenance
Full-Time, temporary 3-6 months
Based in Kingston
12.50 - 13.00 per hour, 40 hour week

Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you!

We are working with a leading, UK contractor to find an experienced and proactive Customer Service Agent to join their team, working on repairs and maintenance within social housing. This roles is a full time, temporary position, based in Kingston.

For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using a repairs and maintenance software.

Planner / Scheduler Responsibilities:

• Managing calls on system
• Managing operatives diaries
• General administration
• Planning repairs and maintenance requests to the relevant operative
• Ensure trade skill sets and location parameters are working effectively
• Liaising with operatives, tenants and the Client
• Document Control - Ensure worksheets are received and checked
• Work towards individual and client KPI's
• Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works
• Tracking and monitoring to completion
• Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules
• Organisation of external supply companies
• Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates
• Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades

For your chance of securing this fantastic role please apply online now, or call Meg on (phone number removed) for more information.