Export Sales Administrator

Interaction Recruitment are recruiting on behalf of our client for an organised, proactive and customer-focused Export Sales Administrator to join their busy Sales team.

This is an excellent opportunity to join a successful and growing business where the successful candidate will play a key role in supporting international customers and ensuring orders are processed efficiently from enquiry through to shipment.

This is a varied position that offers genuine opportunities for career development and increased responsibility as the business continues to grow.

Working as part of a friendly and supportive team, the Export Sales Administrator will be responsible for delivering excellent customer service, coordinating export orders and shipments, and liaising with both customers and internal departments to ensure smooth and efficient order fulfilment.

• Manage export customer accounts, providing excellent customer service and building long-term relationships.
• Process customer orders accurately and efficiently from receipt through to delivery.
• Coordinate export shipments and liaise with freight forwarders and logistics providers.
• Prepare and check export documentation, ensuring compliance with international shipping requirements.
• Handle customer enquiries professionally via telephone, Microsoft Teams and email.
• Work closely with the Sales team to support customer requirements and maximise opportunities.
• Liaise with Production Planning to monitor order schedules and keep customers informed of delivery dates.
• Assist with pricing, quotations, margins and order profitability.
• Support credit control activities, including liaising with customers regarding outstanding payments where required.
• Adapt to new systems and processes while contributing to continuous improvement initiatives.
• Provide administrative support to other departments when required.
• Work collaboratively within a close-knit team and contribute positively to its continued success.

The successful candidate will have:

• Previous experience within sales administration, export administration or customer service.
• Excellent organisational skills with the ability to manage multiple priorities.
• The ability to think on their feet and remain calm under pressure.
• A flexible and adaptable approach, with a willingness to learn new systems and processes.
• Strong written and verbal communication skills.
• Confidence communicating with customers via telephone, Microsoft Teams and email.
• The ability to build strong working relationships with customers and colleagues.
• Good commercial awareness, including an understanding of pricing, margins and customer service.
• Good Microsoft Office skills, particularly Excel. Experience with reporting and Pivot Tables would be advantageous, although training will be provided.
• A positive, enthusiastic attitude and a collaborative approach to teamwork.
• A willingness to support colleagues and other departments whenever required.

• Competitive salary.
• A 34.5-hour working week with an early finish on Fridays.
• Excellent opportunities for career development and progression.
• Full training on company systems, reporting and Excel Pivot Tables where required.
• A friendly, supportive team environment where collaboration is genuinely valued.
• The opportunity to make a meaningful contribution to the ongoing success of a growing business.

If you're an organised, customer-focused administrator looking for your next opportunity within a growing business, we'd love to hear from you.

Apply today to find out more about this exciting opportunity.