Customer Service Administrator & Call Handler

Position: Customer Service Administrator & Call Handler
Contract Type: Temporary, full time (40 hours per week)

Shifts: Monday-Friday, 8am-5pm
Salary: 12.71- 13 per hour + Holiday Pay + Additional Benefits
Location: Brentwood, Essex (must have own car due to location)

Adecco Romford & London East are seeking a proactive and customer-focused Customer Service Administrator & Call Handler to join our growing team.

Key Responsibilities

• Manage inbound and outbound customer calls in a professional and friendly manner
• Contact customers to arrange and confirm appointments and provide updates on scheduled works
• Act as the main point of contact for customer queries, ensuring timely resolution within agreed service levels
• Handle customer complaints and escalations with empathy, professionalism, and a focus on positive outcomes
• Coordinate with planning, operational, and field-based teams to resolve issues and support service delivery
• Maintain accurate customer records and update CRM and operational systems
• Investigate customer concerns, track actions through to completion, and ensure clear communication throughout
• Produce and maintain records, reports, and audit trails where required
• Support continuous improvement initiatives and contribute to achieving customer service and performance targets

Skills & Experience

• Previous experience in a customer service, customer support, administration, or call centre environment
• Excellent communication and interpersonal skills, both verbal and written
• Strong problem-solving abilities and a customer-focused approach
• Ability to manage multiple tasks and prioritise workload effectively
• Experience handling customer complaints and resolving queries
• Good attention to detail and accuracy when updating systems and records
• Proficient in Microsoft Office and CRM systems

If you have a passion for customer service and enjoy working in a dynamic environment where no two days are the same, we'd love to hear from you. Please contact Claire or Hannah at Adecco Romford & London East (option 2) as soon as possible.

Why work with Adecco:
Annual leave entitlement
Perks at work - discount vouchers and points to spend
Support program with 24/7 helpline
Eye care vouchers
Competitive pension scheme

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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