Customer Service Supervisor

Site Office Supervisor

Our client, a well-established logistics and cold storage business based in Bury St Edmunds, is looking to recruit an experienced Site Office Supervisor to join their busy operation on a temporary basis.

This is an excellent opportunity for someone with previous supervisory experience within a warehouse, logistics or distribution environment who enjoys leading a team, delivering excellent customer service and ensuring the smooth day-to-day running of site operations.

The Role

As Site Office Supervisor, you will be responsible for overseeing the daily operation of the site office, supervising the customer service and warehouse teams, and ensuring customer requirements are met efficiently and accurately. You will play a key role in maintaining high operational standards while supporting the Site Manager.

Key Responsibilities

• Supervise the day-to-day activities of the customer service administration and warehouse teams.
• Allocate workloads and prioritise daily tasks to ensure operational efficiency.
• Set up new customer accounts and maintain customer reports.
• Ensure adequate staffing levels are in place, including planning cover for holidays, weekends, bank holidays and absences.
• Maintain excellent housekeeping standards and promote a safe working environment.
• Prepare, check and process weekly customer invoices accurately.
• Monitor operational procedures to ensure company and customer standards are consistently achieved.
• Investigate operational issues and non-conformances, implementing corrective actions where required.
• Build and maintain positive relationships with customers, providing clear and timely communication.
• Support efficient warehouse space utilisation and stock management.
• Deputise for the Site Manager when required.
• Ensure team members are fully briefed and capable of maintaining service levels during periods of absence.

About You

The successful candidate will have:

• Previous supervisory or team leader experience within a warehouse, logistics or distribution environment.
• Strong people management and organisational skills.
• Excellent communication and customer service skills.
• A proactive, positive and flexible approach to work.
• Good IT skills and confidence using computer systems.
• Strong numerical skills and attention to detail.
• The ability to develop and follow operational and Health & Safety procedures.
• The ability to work within a cold store environment.
• Previous experience within cold storage is desirable but not essential.

What We Offer

• 13.94 per hour.
• Full-time temp - perm assignment.
• Opportunity to work within a well-established logistics operation.
• Supportive working environment.
• Immediate start available for the right candidate.

If you have experience as a Site Office Supervisor, Warehouse Supervisor, Logistics Supervisor, Distribution Supervisor, Operations Supervisor or Warehouse Team Leader, we'd love to hear from you.

CREM Recruitment Ltd. acts as an employment business for the supply of temporary workers, and as an employment agency in recruitment for permanent roles.