Customer Service / Sales Administrator

Are you an experienced Customer Service or Sales Administrator looking for your next challenge?

We're recruiting on behalf of a well-established and growing business based in Oakham that is looking to strengthen its busy Customer Service team. This is an exciting opportunity to join a supportive team within a company that continues to invest and grow, where no two days are the same.

This is a fast-paced role, so we're looking for someone who thrives under pressure, enjoys building relationships with customers and colleagues, and can adapt to an ever-changing environment.

The Role

You'll be responsible for providing exceptional service to both business and consumer customers, supporting the sales process from initial enquiry through to delivery. Working closely with the external sales team and warehouse, you'll ensure orders are processed accurately and customers receive a first-class experience.

Key Responsibilities

• Processing customer sales orders received via telephone and email.
• Preparing and following up customer quotations.
• Responding to customer enquiries and resolving issues efficiently.
• Building strong relationships with both B2B and B2C customers.
• Updating customer information on CRM and ERP systems.
• Liaising with the warehouse regarding stock and deliveries.
• Scheduling deliveries and providing order updates.
• Processing customer payments.
• Producing reports and maintaining accurate records.
• Supporting the external sales team with administration and customer follow-up.
• Handling customer complaints professionally and working towards positive outcomes.
• Providing proof of delivery documentation when required.
• General office administration and providing cover when needed.

We're Looking For Someone Who Has

• Previous experience in a customer service, sales administration or order processing role.
• Excellent communication and interpersonal skills.
• Strong organisational skills with excellent attention to detail.
• The ability to prioritise a busy workload and meet deadlines.
• A calm and professional approach when working under pressure.
• A positive, flexible attitude and willingness to support the wider team.
• Good IT skills, including Microsoft Outlook, Word, Excel and Teams.
• Previous experience using CRM and ERP systems would be advantageous.
• A genuine passion for delivering outstanding customer service.

Benefits

• 24 days holiday plus Bank Holidays.
• Birthday day off after successful probation.
• Free onsite parking.
• Medicash healthcare plan.
• NEST pension.
• Friendly and supportive team environment.
• Long-term career opportunities within a growing business.

Please note: Due to the location of the business, applicants must have their own transport and be able to commute to Oakham daily.

Monday - Friday

08:45-17:00