Helpdesk Administrator

Helpdesk Administrator, Temp to Perm, Hamilton, £13.50 per hour

Benefits

• Temp-to-perm opportunity with long-term career potential
• Monday to Friday working pattern, 8:00am 4:30pm
• 30-minute lunch break
• Competitive pay rate
• Supportive team environment
• Opportunity to gain experience working with a diverse portfolio of clients and sites across the UK

Responsibilities

• Act as the first point of contact for clients and site representatives, handling incoming maintenance requests professionally and efficiently.
• Log, update, and manage job details accurately using the Job Logic system.
• Coordinate and schedule engineers and subcontractors for reactive and planned maintenance works.
• Monitor job progress and ensure works are completed within agreed timescales and client requirements.
• Maintain accurate records by updating internal systems, job sheets, and maintenance documentation.
• Process invoices and support general administrative functions within the maintenance department.
• Assist with clearing backlogs of paperwork and ensuring all documentation is completed within required deadlines.
• Communicate effectively with clients, engineers, subcontractors, and internal teams to provide regular updates and resolve issues.

Requirements

• Previous experience within Facilities Management (FM) or the reactive maintenance/property repair sector.
• Experience scheduling engineers, contractors, or maintenance activities.
• Strong administrative and organisational skills with excellent attention to detail.
• Ability to manage multiple tasks and prioritise workloads in a fast-paced environment.
• Experience handling a high volume of calls and service requests.
• Good IT skills, including experience using job management systems such as Job Logic or similar.
• Excellent communication, customer service, problem-solving, and teamwork skills.