Italian and French speaking Customer Service Administrator

Italian and French speaking Customer Service Administrator

Location: South West London (Zone 3) - Office-based Monday to Friday, 35 hours a week

Salary: £30,000 - £32,000 per annum (depending on experience)

Start Date: July/August 2026

About the company

Our client is a very well-established and highly regarded global exporter of some of the world's most prestigious luxury brands. They are seeking a fluent Italian and French speaking Customer Service Administrator to join their friendly and supportive international team.

This is an excellent opportunity for a customer-focused professional looking to develop their career within a successful international business.

The role

As an Italian and French speaking Customer Service Administrator, you will provide comprehensive B2B customer support to clients, agents and distributors across French and Italian speaking markets. You will play a key role in ensuring a very high standard of service while supporting the smooth operation of export activities.

Key Responsibilities

• Processing and managing customer orders accurately and efficiently
• Responding to customer enquiries and providing effective solutions
• Handling customer complaints in a professional and timely manner
• Liaising with courier and freight companies regarding shipments and deliveries
• Monitoring export operations and ensuring service standards are maintained within your assigned territories
• Supporting the Export Sales Team across additional markets and languages when required
• Maintaining strong relationships with customers, agents, and distributors

About you

• Fluent spoken and written French and Italian (both languages are essential)
• Previous experience within customer service, administration or a similar support role
• Excellent communication and interpersonal skills
• Strong organisational abilities and attention to detail
• The ability to manage multiple priorities and work effectively under pressure
• A proactive approach and the ability to work both independently and as part of a team

Benefits

• Salary of £30,000 - £32,000 per annum
• 22 days annual leave plus bank holidays
• Pension scheme
• Life assurance
• Incredible staff discount of up to 60% on luxury products
• Opportunity to work from home one day per week following successful completion of training
• Friendly, supportive team environment with excellent management support

Working Hours

• Monday to Friday either or with an hour for lunch

If you are fluent in both Italian and French and are looking to join a highly successful global organisation we would love to hear from you. Please apply now or contact Lisa Grimes for a confidential chat