Ensure calls through switchboard are managed with a welcoming, courteous and professional manner, seeking to anticipate their needs where possible.
Record all switchboard data for the purpose of interrogation of patterns etc.
Liaise with Landlord post room, to ensure all inward deliveries are received and distributed in a timely fashion.
Sort & deliver all incoming (internal and external) post to individual desks.
Record courier and postal servicing cost, split by cost centres
To log all outgoing goods and incoming goods for tracking purposes. To support with courier requests and invoice queries.
Liaise with Landlord to ensure overall service to users in the building is maintained.
Liaise with site contact/client on a regular basis, reporting any issues and concerns in a timely manner to management team.
Maintain security and safety standards as required, ensuring that visitors are escorted and contractors do not have access to areas without the appropriate authorisation or supervision maintained.
Maintain break out and kitchen areas (including loading and unloading of dishwashers) when janitorial team not available.
Ensure cleaning washroom and kitchen area consumables are monitored and replenished throughout the day.
Undertake daily building walkthroughs and support meeting room checks in accordance with local processes. Ensure all walkthroughs are documented and actions highlighted.
Participate and proactively manage room and event set up requests
Carry out monthly workplace inspections.
Ensure signage and notice boards are always kept neat and tidy.
Undertake weekly cleaning quality checks and highlight any non-compliance to Serviced Office provider. Ensure all quality checks are documented.
To log all outgoing goods and incoming goods for tracking purposes. To support with courier requests and invoice queries.
To manage the centralized stationery stores, including printer paper, and to maintain the additional stationery orders & records
Maintain a safe and tidy workplace.
In addition to the above-mentioned tasks, other activities and responsibilities may be individually defined.
Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training.
Follow required emergency prevention and operational controls.
Report all accidents, occupational illnesses and emergencies.
Managing and communicating the PPM schedule
Access card management and distribution
Managing staff lockers (access, assignment and faults).
Be the point of contact for handovers to evening cleaning teams.
Apply, execute and maintain function related quality issues.
