Investigation Officer

Your new company
A regulatory organisation based in Manchester city centre are recruiting a number of Investigation Officers to join their busy team on a temporary basis. This is an exciting opportunity to play a key role in protecting the public by making enquiries into complaints.
Your new role

• Gathering, analysing and evaluating evidence to support decision-making
• Conducting initial enquiries through to managing the full investigation process through to referrals.
• Managing a varied caseload of complex investigations, ensuring compliance with legislation
• Draft clear, concise summaries and reports for decision-makers
• Liaise with various stakeholders throughout the process
• Maintain accurate records within internal systems
• Participate in case review meetings with senior managers
• Ensure performance targets for quality and timeliness are met
• Support safeguarding practices and uphold confidentiality at all times

What you'll need to succeed

• Strong analytical skills with the ability to interpret complex information quickly and accurately
• Experience managing complex casework and varied caseloads
• Excellent written communication skills, with the ability to explain decisions clearly in plain English
• Ability to work within structured policies, procedures, and quality standards
• High level of attention to detail and organisational skills
• Proven ability to handle confidential and sensitive information with discretion
• Understanding of the regulatory or healthcare environment
• Experience presenting information or supporting training delivery
• Experience supervising or providing guidance to colleagues

What you'll get in return
Hybrid working after the initial first week. 2 days a month in the office
35 hour working week. Monday to Friday. 9am till 5pm
Supportive and collaborative working environment
Central Manchester offices

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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