Customer Service Admin

Customer Service AdministratorStockton Based - Fully Office BasedSalary: £28000 - £30,000Job Type: Permanent, Full-Time

Elevation Recruitment Group are delighted to be working with a growing and forward-thinking business as they look to appoint a Customer Service Administrator to join their dynamic team.

This is a fantastic opportunity for a customer-focused and commercially minded individual who enjoys building relationships and delivering excellent service, while contributing to business growth.

As a Customer Service Administrator, you will play a key role in supporting both customer satisfaction and sales performance. Acting as a central point of contact, you'll manage enquiries, process orders and proactively identify sales opportunities.

Key responsibilities will include:

• Delivering exceptional customer service via phone, email and online channels
• Managing customer enquiries from initial contact through to resolution
• Processing orders accurately and efficiently
• Building strong, long-term relationships with customers
• Identifying opportunities to upsell and cross-sell products or services
• Supporting the wider sales team to achieve targets and objectives
• Maintaining accurate records on internal systems
• Working collaboratively across departments to ensure seamless service delivery

We're keen to speak with individuals who are passionate about customer experience and have a proactive approach to sales.

You will ideally have:

• Previous experience in a customer service or sales support role
• Strong communication and interpersonal skills
• A confident and professional telephone manner
• A sales-oriented mindset with the ability to spot opportunities
• Excellent organisational skills and attention to detail
• The ability to work both independently and as part of a team
• Strong IT skills and experience using CRM systems (desirable)

• Salary of £30,000
• Permanent, secure role with a well-established business
• Supportive team environment
• Opportunities for development and progression
• Modern working environment

If you're looking for a varied role where you can combine customer service expertise with sales skills, we'd love to hear from you.

Apply today or contact Elevation Recruitment Group for a confidential discussion.