Senior Administrator

Our client has a full-time vacancy for a Senior Administrator. This role is offered as a temporary position and is working hybrid, 37 hours per week. Initially expected to last till September, with potential to be till December 2026.

The role

Responsible for the delivery of high levels of administration and customer support.

• Supporting the internal processes for the recruitment of students to award-bearing courses

• Managing communications to students before, during and after their formal registration periods, to ensure that they have accurate and timely information in order to manage their studies, including communications directly by phone and email, in group meetings and sessions, and through virtual learning environments

• Ensuring the proper induction of students at initial registration and at key points in the course or programme delivery cycle (e.g. study tours, group projects, individual research projects

• Ensuring that other areas of Education Services are provided with clear, accurate and timely information on the course or programme provision of the School, including course timetabling and key student events

• Maintaining an overall understanding of the academic progression of students on your defined portfolio of courses and programmes within the School, and highlighting individual or systemic concerns to senior staff, including supporting formal examination boards or meetings and communicating formal outcomes, and providing clear management information at key points in the academic cycle

• Providing key support to academic staff in the delivery of modules, group projects and individual research projects, including the arrangement of required progress review meetings and events for individual students, and groups of students

• Providing specific advice and guidance to staff and students relating to the courses and programmes within the School and/or Theme

• Providing support for key events in the student academic cycle (e.g. initial registration and graduation)

Requirements

You will need to be a quick learner, adaptable, accurate and flexible with excellent customer service skills. You should be comfortable interacting face to face and via Teams and able to follow procedures and processes correctly.

You will have experience with Word, Excel, Outlook, Teams, Zoom and be able to quickly pick up and adapt to different software packages.

• Ability to build and sustain relationships across a diverse organisation and with external stakeholders
• Proven decision making ability
• The ability to communicate clearly
• Self-motivated, methodical and highly organised

Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.