Pensions BPA Administrator

BPA ADMINISTRATOR

As a BPA Administrator, you'll be responsible for administering pension benefits, processing member transactions, resolving queries and ensuring benefits are paid accurately and on time. You'll work closely with policyholders, trustees, colleagues and external stakeholders to provide excellent customer service while maintaining compliance with pension legislation and company policies.

Key Responsibilities

• Administer BPA policies and defined benefit pension schemes.
• Process retirements, transfer values, death benefits, and pension payments.
• Respond to member and trustee enquiries with clear and informative guidance.
• Maintain accurate member records and support reporting activities.
• Assist with pension increases, benefit statements, and scheme communications.
• Support operational projects, on boarding activities, payroll processing, and quality assurance.
• Identify and support vulnerable customers, delivering positive outcomes in line with FCA Consumer Duty requirements.
• Contribute to process improvements and operational efficiencies.

About You

• Experience in BPA administration and/or defined benefit pension schemes.
• Good understanding of pension legislation and regulatory requirements.
• Strong analytical, organisational, and problem-solving skills.
• Excellent communication and customer service abilities.
• Proficient in Microsoft Excel, Word, and Outlook.
• Comfortable working with administration systems and managing multiple priorities.

What You'll Bring

• Accuracy and attention to detail.
• A collaborative approach and commitment to continuous improvement.
• The ability to explain complex pension information in a clear and concise way.
• A passion for delivering excellent customer outcomes.

If you're looking to develop your career in pensions administration within a supportive and professional environment, we'd love to hear from you.