Performance Administrator

Job Title: Performance Administrator

Location: Stone, Staffordshire

Salary: 26,230

Overview

The Performance Administrator is responsible for collecting, analysing, and reporting performance data across multiple clients, contracts, and service level agreements (SLAs), while supporting the management, development, and continuous improvement of internal systems.

This is a collaborative role that works closely with colleagues across the business to review systems and services, identify opportunities for improvement, and assist in the delivery and implementation of enhancements.

Key Responsibilities

Data & Systems

Work closely with the Performance team to produce month-end statistical reports for clients.

Deliver routine reports on a daily, weekly, and monthly basis, as well as ad hoc reporting requests when required.

Attend supplier and stakeholder meetings to obtain and communicate system updates across the business.

Create, amend, and remove internal and external user access within company systems.

Investigate and resolve data upload, return, and payment file issues, including reprocessing files where necessary.

Manage the end-to-end client onboarding process, including participation in implementation and inception meetings.

Support reporting development and system enhancements by identifying opportunities for improvement and escalating recommendations where appropriate.

Provide performance data and statistics to support commercial and client-facing teams.

Support tender and proposal submissions by producing accurate statistical information within required timescales.

Provide ongoing support for system-related enquiries and ensure service levels are maintained.

Assist with departmental objectives focused on process automation, efficiency improvements, and system innovation.

Conduct regular data cleansing activities and contribute to data quality improvements across systems.

Support system-related projects and business transformation initiatives.

Liaise with external system providers and internal stakeholders to support technology improvements and digital transformation activities.

Innovation & Continuous Improvement

Demonstrate commercial awareness by identifying efficiencies and cost-saving opportunities.

Recommend and implement improved ways of working to enhance productivity, reporting accuracy, and user experience.

Contribute to the ongoing review and development of business systems and processes.

Key Skills & Experience

• Minimum 12 months' experience in an administrative, reporting, or systems support role.
• Experience working with performance reporting, data analysis, or management information systems is desirable.
• Industry-specific experience would be advantageous but is not essential.

Skills & Attributes

Time Management

• Able to manage workloads effectively, prioritise competing demands, and meet deadlines independently and as part of a team.

Communication

• Strong written and verbal communication skills with the ability to engage confidently with stakeholders at all levels.

Organisation

• Highly organised with excellent attention to detail and the ability to manage a varied and fast-paced workload.

Critical & Analytical Thinking

• Strong problem-solving skills with an analytical mindset and the ability to identify trends, issues, and solutions.

Technical Skills

• Comfortable working with databases, reporting tools, and business systems.
• Intermediate to advanced Microsoft Excel skills desirable.

Values

We are committed to creating a positive, supportive, and inclusive workplace where employees feel valued and empowered to develop their careers.

Our culture promotes:

Collaboration

Respect

Integrity

Excellence

Customer Focus

Trust

We encourage personal and professional growth and support employees through ongoing learning and development opportunities.

Benefits

Employees may have access to a range of benefits, including:

1. Annual leave entitlement plus public holidays
2. Company pension scheme
3. Employee wellbeing support services
4. Employee assistance programme and counselling support
5. Eye care vouchers
6. Employee discount and benefits platform
7. Social and team-building events
8. Company sick pay scheme
9. Learning and development opportunities
10. On-site parking (where applicable)
11. Convenient transport links

Benefits may vary and are subject to company policy.