Sales Administration / Customer Support Assistant

Sales Administration & Customer Support Coordinator

We are looking for a highly organised and customer-focused Sales Administration & Customer Support Coordinator to support our Sales Manager and wider sales team. This is a varied and rewarding role that sits at the heart of our sales operation, combining administration, customer interaction, showroom support and project coordination within a growing natural stone business.

This position would suit someone who enjoys juggling multiple tasks, supporting sales activity and providing a professional, welcoming experience for customers.

Key Responsibilities

Sales Administration & Customer Support

• Provide day-to-day administrative support to the Sales Manager and wider sales team
• Manage sales enquiries via phone, email and showroom visits, ensuring all are logged and responded to promptly
• Prepare customer quotations and sales documentation using internal systems
• Maintain accurate records of enquiries, orders and project information
• Coordinate sales activities and ensure timely follow-up of all customer enquiries

Showroom Support

• Support the day-to-day operation of the showroom desk.
• Welcome visitors and customers, providing basic product information and guidance
• Assist customers in navigating product ranges and next steps
• Ensure the showroom is organised, professional and welcoming at all times
• Support the Sales Manager during customer visits and scheduled showroom appointments

Lead Management & Coordination

• Assist in identifying and tracking new business opportunities using construction leads software and planning portal searches
• Log and organise potential project leads and pass them to the appropriate sales team members
• Maintain up-to-date records of leads, prospects and live projects
• Prepare information for sales meetings, reports and pipeline tracking

Order Processing & Stock Coordination

• Process customer orders accurately and efficiently
• Monitor stock levels for products
• Liaise with the production team to coordinate availability, scheduling and deliveries
• Provide customers with order updates and delivery information as required

Project Estimating Support

• Assist with preparing estimates for natural stone requirements across building, flooring and landscaping projects
• Use specialist estimating software (full training provided)
• Ensure all estimates, specifications and project details are accurately recorded
• Coordinate with internal teams to ensure project requirements are clearly communicated

Key Skills & Attributes

• Previous experience in a sales administration, customer service or office-based support role
• Excellent organisational skills with strong attention to detail
• Confident and professional communication skills, both written and verbal
• Comfortable using a range of software systems and digital tools
• Ability to manage competing priorities and work to deadlines
• Proactive, positive attitude with a willingness to learn
• Interest in the construction or building industry
• A collaborative team player who enjoys supporting sales activity

Training & Support

You will work closely with the Sales Manager and receive full training and ongoing support to build your knowledge of the role, our products and the wider natural stone industry.

This is an excellent opportunity for someone who enjoys organisation, customer interaction and supporting a busy sales function within a supportive and growing business.